Omnibees
eCommerce • B2B • Travel
Omnibees is a comprehensive technology platform dedicated to the tourism industry. With over 9,500 hotels and 750 integrations, it provides solutions for hotels, hostels, hotel chains, travel agencies, tour operators, and businesses. The platform offers tools such as channel management, reservation engines, secure payment automation, and CRM, all aimed at optimizing sales and enhancing customer retention for its clients. Omnibees focuses on increasing online visibility and efficiency for various sectors within the travel industry.
201 - 500 employees
Founded 2010
🛍️ eCommerce
🤝 B2B
Coordenador de Operaciones – LATAM
Job not on LinkedIn
November 17
🗣️🇪🇸 Spanish Required
Omnibees
eCommerce • B2B • Travel
Omnibees is a comprehensive technology platform dedicated to the tourism industry. With over 9,500 hotels and 750 integrations, it provides solutions for hotels, hostels, hotel chains, travel agencies, tour operators, and businesses. The platform offers tools such as channel management, reservation engines, secure payment automation, and CRM, all aimed at optimizing sales and enhancing customer retention for its clients. Omnibees focuses on increasing online visibility and efficiency for various sectors within the travel industry.
201 - 500 employees
Founded 2010
🛍️ eCommerce
🤝 B2B
📋 Description
• Definir e implementar estrategias para optimizar la operación, asegurando eficiencia y calidad. • Monitorear indicadores operativos, financieros y de experiencia del cliente (KPIs) para cumplir objetivos. • Analizar tendencias y oportunidades, promoviendo innovación y mejora continua en procesos. • Liderar coordinadores y equipos, fomentando una cultura de alto rendimiento y desarrollo profesional. • Diseñar programas de capacitación para fortalecer habilidades y retener talento. • Implementar iniciativas que mejoren la experiencia del cliente, elevando métricas como NPS y CSAT. • Gestionar crisis de manera ágil, garantizando estandarización y excelencia operativa. • Incorporar y optimizar herramientas tecnológicas (CRM, chatbots, IA) para mejorar la atención.
🎯 Requirements
• Experencia con Gestión de personas • Experiencia en la generación de informes, KPI, y análisis de mercado para el área de ventas; • Experiencia trabajando en el área de Operaciones de Ventas para generar cuadros de mando, informes e indicadores para las áreas de negocio • Experiencia en el Ramo Hotelero
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