Omnissa
Artificial Intelligence • Enterprise • Healthcare
Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.
1001 - 5000 employees
🤖 Artificial Intelligence
🏢 Enterprise
Director of Renewal Operations
October 31
Omnissa
Artificial Intelligence • Enterprise • Healthcare
Omnissa is a tech company that offers an AI-driven digital work platform designed to enhance employee experiences and streamline IT operations. Their solutions include unified endpoint management, virtual desktops and applications, and security compliance, aiming to empower a productive workforce across various industries such as healthcare, financial services, and retail. Omnissa's innovative approach provides secure, cloud-native solutions that adapt to the evolving needs of businesses and their employees.
1001 - 5000 employees
🤖 Artificial Intelligence
🏢 Enterprise
📋 Description
• Own the end-to-end renewal operations strategy, including forecasting, pipeline management, and process optimization. • Build and refine workflows that support timely, accurate, and efficient renewals across all customer segments. • Partner with Revenue Operations and Finance to define renewal quotas, territories, and incentive structures for AEs and renewal reps. • Drive automation and system improvements in Salesforce and other GTM tools to support renewal workflows, reporting, and alerts. • Develop dashboards and reporting to track renewal performance, churn trends, and forecast accuracy. • Provide insights into executive leadership. • Work closely with Customer Success, Sales, Product, Renewals Reps, Revenue Operations, and Finance to align on renewal policies, pricing, and customer communications. • Lead and mentor a renewal operations team member, fostering a culture of accountability, innovation, and continuous improvement.
🎯 Requirements
• 8+ years of experience in Revenue Operations, Sales Operations, or Customer Success Operations, with at least 5 years focused on renewals. • Proven track record of building and scaling renewal processes in a SaaS or recurring revenue business. • Deep expertise in Salesforce CRM and related RevOps tools (e.g., CPQ, Gainsight, Clari, etc.). • Strong analytical skills with the ability to translate data into actionable insights. • Excellent communication and stakeholder management skills. • Experience managing and mentoring high-performing teams in a matrix organization. • Experience in a high-growth B2B SaaS environment preferred. • Familiarity with renewal ownership models across AEs, CSMs, and dedicated renewal reps preferred.
🏖️ Benefits
• Employee ownership • Health insurance • 401k with matching contributions • Disability insurance • Paid-time off • Growth opportunities
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