Leadership Services Program Manager

🔥 18 hours ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇵🇹 Portugal – Remote

💵 $76.6k - $97.7k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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YPO

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

☁️ SaaS

📣 Marketing

B2B • SaaS • Marketing

YPO is a company that provides dynamic URL shortening, QR code generation, analytics, and comprehensive link management solutions for businesses. The company's products include branded links, mobile links, and UTM campaigns, offering integrations and APIs to enhance customer engagement across various industries such as retail, consumer goods, media, tech, and professional services. With a focus on data-driven solutions, YPO aims to streamline operations and improve user experience for its diverse clientele worldwide.

📋 Description

• Partner with Committee/Council Leads, Committee Chairs, and Committee Members to support committee strategy planning and yearly activities • Manage the annual committee lifecycle, including planning, meeting preparation, milestones, decision documentation, action tracking, and accountability • Manage virtual and in-person committee and council meetings, including scheduling, agenda content, facilitation, documentation, and follow-up • Build trusted relationships with committee and council leadership and members • Facilitate global and role-specific onboarding, including training on YPO processes and systems • Ensure execution of committee activities at in-person bi-annual leadership meetings, including meetings, dinners, and additional experiences • Develop meeting agendas, pre-reading materials, summaries, and member communications • Maintain committee documents, directories, calendars, reference materials, communication channels, data, templates, and archives • Communicate announcements, discussions, and materials to member champions • Support elections processes and execute selection committee meetings • Review and update committee and council information on internal and external platforms • Foster compliance with YPO policies, procedures, Code of Conduct, Core Principles, values, and applicable by-laws • Improve processes supporting organizational goals and strategic implementation • Recommend and develop governance protocols and identify governance trends and opportunities • Serve as the general point of contact for champion inquiries from members and management

🎯 Requirements

• Minimum 5 years’ experience in professional services and/or event planning environments with multiple senior-level stakeholder groups globally • Proven customer service experience in a high-touch environment, identifying and implementing alternative solutions and resolving issues in a timely manner • Experience handling challenging situations with grace and tact • Proven experience supporting, stewarding, and executing multiple stakeholder goals and deliverables successfully • Relevant bachelors university degree or equivalent experience required • Proficient in Microsoft Office Suite and database management systems, preferably CRM • Proficient with virtual video conferencing platforms such as Zoom • Must be fluent in English, written and verbal • Ability to work flexible and/or extended hours across multiple time zones • Ability to work for extended hours at a computer screen • Willingness and ability to travel domestically and internationally without restrictions, approximately 5-7 times per year • Membership or association experience preferred • Proven administrative skills; corporate executive-level administrative experience preferred • Experience working in a virtual work environment preferred • PMP or CMP certifications preferred • Partial fluency or knowledge in other languages preferred

🏖️ Benefits

• Performance-based bonus opportunities • Remote work flexibility • Comprehensive rewards package built around wellbeing and growth • Willingness and ability to travel domestically and internationally approximately 5-7 times per year

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