Support Triage Analyst

Job not on LinkedIn

November 13

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

+3 more states

🏈 Alabama – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote

💵 $51.8k - $55k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧐 Analyst

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One80 Intermediaries

WebsiteLinkedInAll Job Openings

B2B • Finance • Enterprise

One80 Intermediaries is a highly specialized wholesale brokerage and program manager that provides innovative and comprehensive insurance solutions across the US and Canada. The firm offers market-leading access to major insurance markets in the US, UK, Canada, and Asia, with exclusive programs and in-house binding authority for a variety of insurance lines, including property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business, and warranty coverage. Through its team of experts and numerous offices, One80 serves commercial companies, non-profits, public entities, associations, unions, and private individual risks. The company is known for its expertise, speed, and innovation in creating tailored insurance programs and specialty services for a wide range of industry segments.

1001 - 5000 employees

🤝 B2B

💸 Finance

🏢 Enterprise

📋 Description

• Analyze all incoming systems tickets. • Assist with systems security for assigned systems as directed by ITS management. • Serve as a liaison between the development team and the business regarding ticket communications. • Evaluate incoming tickets to understand issue, scope, impact, and urgency. • Track and assign tickets according to capacity for each area. • Facilitate status meetings to review progress and status of open tickets. • Assist developers with issues, concerns, and eliminating blockers to keep tickets moving along. • Follow department incident procedures for major outages.

🎯 Requirements

• Bachelor’s degree in business management, computer science, or related field • 2+ years of related experience, including configuration or process analysis within various CRM and administrative systems • Experience with software development lifecycle methodology and models preferred (i.e., Waterfall, Agile) • Strong problem-solving abilities using critical thinking that applies logic. • Detail oriented with the capability to deliver a high level of accuracy. • Demonstrated ability in all the following areas – learn technical and functionality concepts quickly with a high level of retention. communicate technical, functionality concepts verbally and in writing. organize and prioritize workload with multiple projects and deadlines. work well under pressure in a fast-paced environment. handle frequent and often unpredictable changes.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development