Senior Customer Success Manager – German Speaking

October 6

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One Identity

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Cybersecurity • SaaS • Enterprise

One Identity is a company that specializes in identity and access management solutions, focusing on protecting digital identities and simplifying user access across organizations. They offer a comprehensive suite of products designed to secure privileged access, govern user identities, and streamline compliance with regulations through automation. Their platform integrates AI-driven insights to enhance security and operational efficiency, supporting both on-premises and cloud environments.

501 - 1000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $3M Venture Round on 2004-07

📋 Description

• Proactively manage named accounts and be accountable for engagement and satisfaction over the lifetime of the customer • Develop and nurture relationships with customer stakeholders • Identify and create solutions to address customer needs • Partner with the customer to build a joint plan for success • Monitor customer health scores and assist in score improvement

🎯 Requirements

• 6+ years' experience in customer success, technical account management, sales engineering, or similar role • German speaking is required for this role • 6+ years' experience in customer management within security and/or identity solutions • Ability to translate business requirements into business value • Strong knowledge of Customer Success best practices • Excellent organizational skills • Exceptional ability to communicate and foster positive business relationships • Experience in leading, adopting and driving change

🏖️ Benefits

• Health and wellness programs • Professional development opportunities