Customer Success Manager

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October 13

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OneImaging

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Healthcare Insurance • B2B • SaaS

OneImaging is the nation's leading comprehensive radiology care management platform, dedicated to drastically reducing the cost of medical imaging. By providing transparent pricing and seamless integration with insurance plans, OneImaging enables its members to access imaging services that are typically 80% cheaper than the national average. The company offers nationwide coverage with over 4,800 accredited centers and aims to make diagnostic imaging an affordable employee benefit. By focusing on prevention, detection, and diagnostics, OneImaging helps in the early diagnosis of chronic diseases, ultimately reducing healthcare costs and improving patient outcomes.

2 - 10 employees

⚕️ Healthcare Insurance

🤝 B2B

☁️ SaaS

📋 Description

• Customer Implementation & Data Feed Management: Lead the end-to-end onboarding process, including configuring and managing customer-specific data feeds and ensuring accurate and timely data exchange between systems. • Strategic Stakeholder Management: Build trusted relationships with customer stakeholders at multiple levels, acting as a strategic advisor and escalation point. Facilitate alignment between customer goals and OneImaging’s program. • Reporting & Analytics: Analyze customer data and performance metrics to provide insights, drive adoption, and ensure customers achieve their desired outcomes. Deliver regular reports and business reviews to key stakeholders. • Customer Advocacy: Act as the voice of the customer within OneImaging, sharing feedback and insights to influence product development and service enhancements. • Continuous Improvement: Identify opportunities to optimize processes, improve customer experience, and drive efficiency in implementations and ongoing management. • Cross-functional Collaboration: Work closely with Sales, Product, Engineering, and Support teams to ensure a seamless customer journey.

🎯 Requirements

• 6+ years of experience in Customer Success, Account Management or a similar client-facing role in a digital health solution environment involving benefits administration. • Strong technical aptitude with the ability to understand and manage data feeds, integrations, and system configurations. • Ability to manage through ambiguity, build processes and help scale the CS organization. • Ability to manage complex ecosystem vendor partners within a healthcare and benefit program. • Proven track record of building strategic relationships with key customer stakeholders. • Analytical mindset with experience delivering actionable insights through reporting and data analysis. • Excellent project management skills, with the ability to manage multiple priorities and deliver results on time.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Professional development opportunities