Manager, Invoice Pay Supplier Recruitment – Retention

🕒 October 30

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🎯 Recruiter

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 14 days.
• Jobs at this company usually fill in 27 days.
• No salary listed.

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OneSource Virtual

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Series B on 2015-06

Consulting • Healthcare • Logistics

OneSource Virtual is a leading provider of business process as a service (BPaaS) solutions tailored for Workday customers. They specialize in automating administrative tasks related to payroll, benefits administration, and finance & accounting services. With a strong focus on accuracy and proactive support, OneSource Virtual helps organizations maximize their Workday investment, enabling them to reclaim internal resources and streamline processes through expert services and innovative technology.

📋 Description

• Build and lead the supplier recruitment and retention calling team • Make supplier calls directly, especially during the first 90 days • Develop and refine call scripts, talk tracks, and objection handling • Assess team strengths and skill gaps • Recommend headcount based on call volume, conversion, and campaign size • Recruit, hire, onboard, and train new callers • Coach team members, set expectations, and manage performance • Own daily KPIs including calls, conversion, enrollments, pushback themes, and save rate • Track in-house conversion against JPMC-run campaigns • Report calling activity and results to the PO&O team • Contribute supplier enrollment and campaign performance data for Quarterly Business Reviews • Handle supplier retention and save attempts • Capture and report reasons suppliers leave and track save rate • Handle supplier-side assistance that does not require customer decisions • Route customer decisions, exceptions, and program changes to the PO&O team • Define SOPs for handoffs, cross-training, and reporting with PO&O • Maintain documentation of calling workflows, scripts, and campaign activity • Ensure adherence to processing standards, SLAs, and documented procedures • Directly manage the SRR calling team and report to the Director of Invoice Pay

🎯 Requirements

• Experience in supplier enrollment, vendor enablement, payments outreach, or a related outbound supplier or customer contact function; typically five or more years • Prior experience leading, training, or coaching a calling or outreach team • Experience with virtual card programs, virtual card enrollment, or supplier acceptance strongly preferred • Experience standing up or significantly building a program, process, or team preferred • Salesforce experience preferred • Workday knowledge a plus • Proficient with Excel and able to quickly adapt to multiple systems • Strong written and verbal communication skills • Comfortable with ambiguity and change; able to build structure and process where none exists • Resilient and professional under supplier pushback; confident and calm in difficult conversations • Collaborative across team boundaries • Results driven and self-managing • Integrity and accountability in all interactions

🏖️ Benefits

• Values-based culture • Upward mobility • Professional development with opportunities of all kinds

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