ONMO
11 - 50 employees
Onmo is the UK’s newest credit card provider. We improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence and tech.
Collections Agent – Part Time
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
ONMO
11 - 50 employees
Onmo is the UK’s newest credit card provider. We improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence and tech.
📋 Description
• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions • Providing customers with assistance in managing their account and conducting account maintenance tasks • Handling account queries about account balances, payments and any other concerns • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential • Use various database systems and technology to deliver great customer care • Follow communication procedures, guidelines and policies • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle. • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques. • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts. • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests. • Complete income and expenditure assessments with customers and agree appropriate forbearance support • Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
🎯 Requirements
• Passionate in delivering great customer service with strong phone contact handling skills and active listening. • You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. • You are naturally very friendly, polite, patient and understanding • Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties. • High attention to detail, with the ability to accurately document information. • Ability to handle sensitive financial information with discretion and confidentiality. • Capable of managing challenging conversations with customers. • Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth • Adaptable in your communication and approach to meet different customer needs • Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels • Experience in the use of CRM systems and able to learn and adapt to multiple agent tools • Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.
Apply Now
