Customer Operations Agent – Collections

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ONMO

WebsiteLinkedInAll Job Openings

11 - 50 employees

Onmo is the UK’s newest credit card provider. We improve lives by empowering every individual to make the smartest financial decisions through better clarity, intelligence and tech.

📋 Description

• Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels. • Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions. • Providing customers with assistance in managing their account and conducting account maintenance tasks. • Handling account queries about account balances, payments and any other concerns. • Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential. • Use various database systems and technology to deliver great customer care. • Follow communication procedures, guidelines and policies. • Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability. • Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle. • Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques. • Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts. • Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests. • Complete income and expenditure assessments with customers and agree appropriate forbearance.

🎯 Requirements

• Passionate in delivering great customer service with strong phone contact handling skills and active listening. • Ability to listen, understand and articulate challenging conversations verbally and in writing. • Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties. • High attention to detail, with the ability to accurately document information. • Ability to handle sensitive financial information with discretion and confidentiality. • Capable of managing challenging conversations with customers. • Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth. • Adaptable in your communication and approach to meet different customer needs. • Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels. • Experience in the use of CRM systems and able to learn and adapt to multiple agent tools. • Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.