Legal Case Support Assistant

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September 23

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Laborde Earles Injury Lawyers

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At the Laborde Earles Injury Lawyers, we invest time, effort, and money into our clients’ cases to maximize the results that can be obtained. After suffering injuries in an accident, whether involving an automobile or a workplace hazard, you will want to ensure that you have a strong legal advocate on your side.

51 - 200 employees

📋 Description

• Finalize onboarding documentation for new cases and initiate first steps of case setup to transition to case management teams • Manage post-settlement and case-closing procedures: finalize insurance records, resolve liens, complete client communication, and close files • Handle initial client communication (WRITTEN ONLY); send client welcome letter via Postrio with copy of signed contract; confirm prior representation • Manage referral documentation, send referral notifications, and handle referral accounting • Send Disengagement or Client Termination Letter to clients and notify adjusters or new attorneys as applicable; send lien letters when directed • Execute post-closure process including sending Closed File Letter via POSTRIO • Update paralegals with task status every 7 days via case management software (Litify) Chatter • Support paralegals by completing assigned tasks quickly, accurately, and on time • Perform administrative and clerical work, follow instructions carefully, and collaborate as part of a team

🎯 Requirements

• Fluent in English – excellent oral and written communication skills • Bi-lingual (English/Spanish) is a plus • Data entry and record keeping • Attention to detail • Ability to manage multiple follow-up tasks with accuracy and prioritization • Multi-tasking across phone and email handling high volume / stress • Confident and strong judgment • Problem analysis and problem-solving • Professionalism and confidentiality • Willingness to perform any/all tasks as assigned by supervisor and/or firm leadership • High school diploma or equivalent • Familiarity with cloud-based systems • Basic understanding of legal terminology and case types – motor vehicle accidents, premises liability, etc. • Proficient with Windows and/or macOS with basic troubleshooting/computer literacy • Document management – Microsoft Office Suite (Word, Excel, Outlook) and Nitro PDF • E-signature platforms (DocuSign) • Case management systems (CMS) – Litify or Salesforce are a plus • Softphone applications/dedicated business phones with call recording/monitoring • VoIP systems (Zoom, Teams, Vonage, RingCentral) • Knowledge of data privacy regulations / adherence to HIPAA (USA) or GDPR (outside of USA) • 1-3 years customer service experience, preferably within legal, medical or insurance industries • Prolonged periods sitting at a desk and working on a computer • Hardware/Internet: Intel Core i5 (10th Gen or newer) or AMD Ryzen 5 or Apple M series; 16GB RAM; Windows 11 or macOS 15 Sequoia; 1080p webcam; min 100 Mbps download/upload