Implementation Manager

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Ontic

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Aerospace • Hardware

Ontic is a global OEM and maintenance, repair and overhaul (MRO) services provider specializing in established, certified aircraft parts. For over 45 years Ontic has acquired, licensed and manufactured complex engineered components and top-level assemblies (electronics/avionics, hydraulics, pneumatics and more) and supports commercial, military, rotorcraft and business aviation customers worldwide. The company provides end-to-end parts supply, OEM licensing/divestiture services, and global MRO facilities to ensure long-term availability, quality and support for aging fleets.

1001 - 5000 employees

Founded 1974

🚀 Aerospace

🔧 Hardware

📋 Description

• Lead client onboarding and implementation processes, including conducting needs assessments, creating project plans, and directly configuring the software to ensure successful product adoption • Conduct regular project status meetings with clients and internal stakeholders • Collaborate with cross-functional teams, including sales, development, and support, to ensure client requirements are met and expectations are exceeded • Provide ongoing customer support and training to ensure continued product adoption and satisfaction • Monitor and analyze client feedback to identify trends and areas for improvement, and proactively recommend solutions to enhance the customer experience • Partner with Knowledge Management to develop and maintain internal and external training materials, including product guides, FAQs, and best practices • Ensure customer data and information is accurate, up-to-date, and secure • Stay current on industry trends and technology advancements, and make recommendations for improvements to enhance the client experience

🎯 Requirements

• Bachelor's degree in a related field such as Business, Computer Science, or Communications • At least 5 years of experience in SaaS platform implementation, preferably in a client-facing role • Strong project management and communication skills • Excellent analytical and problem-solving skills • Ability to work independently and manage multiple projects simultaneously • Experience with software implementation methodologies and tools • Strong understanding of cloud-based software and infrastructure • Ability to quickly learn new technologies and software platforms • Familiarity with tools like Google Sheets, Excel, SFDC, Domo, Pendo, JIRA, GuideCX • Willingness to travel up to 30% based on client needs

🏖️ Benefits

• Competitive Salary • Medical, Vision & Dental Benefits • 401k • Stock Options • HSA Contribution • Learning Stipend • Flexible PTO Policy • Quarterly company ME (mental escape) days • Generous Parental Leave policy • Home Office Stipend • Mobile Phone Reimbursement • Home Internet Reimbursement for Remote Employees • Anniversary & Milestone Celebrations