Ole & Lena Digital
Artificial Intelligence • SaaS • B2B
Ole & Lena Digital is a forward-thinking company that specializes in professional IT services, including staff augmentation and innovative solutions tailored to optimize operations and drive digital transformation. Their AI-driven Innovation Hubs in Chicago and Karachi foster collaboration among skilled teams to develop cutting-edge technology and empower businesses to succeed in a rapidly evolving digital landscape. By focusing on next-gen talent and generative AI applications, Ole & Lena Digital aims to unlock new possibilities and enhance organizational agility for a sustainable future.
11 - 50 employees
Founded 2019
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
Senior Conversational AI Engineer - Google
Job not on LinkedIn
July 29
Ole & Lena Digital
Artificial Intelligence • SaaS • B2B
Ole & Lena Digital is a forward-thinking company that specializes in professional IT services, including staff augmentation and innovative solutions tailored to optimize operations and drive digital transformation. Their AI-driven Innovation Hubs in Chicago and Karachi foster collaboration among skilled teams to develop cutting-edge technology and empower businesses to succeed in a rapidly evolving digital landscape. By focusing on next-gen talent and generative AI applications, Ole & Lena Digital aims to unlock new possibilities and enhance organizational agility for a sustainable future.
11 - 50 employees
Founded 2019
🤖 Artificial Intelligence
☁️ SaaS
🤝 B2B
📋 Description
• Lead the design and buildout of Dialogflow CX/ES agents across chat and voice channels. • Integrate virtual agents with client systems and platforms (e.g., Genesys, Twilio, NICE CXone, Salesforce). • Develop fulfillment logic using Google Cloud Functions, Cloud Run, and backend integrations (via REST APIs and webhooks). • Collaborate with stakeholders to define intent models, entity schemas, and user flows. • Implement Agent Assist and CCAI Insights to augment live agent productivity. • Leverage Google Cloud tools including Pub/Sub, Logging, and BigQuery to support and monitor the solution. • Support tuning, regression testing, and enhancement of NLP performance using live utterance data. • Ensure adherence to enterprise security and compliance requirements.
🎯 Requirements
• 3+ years developing conversational AI experiences • Solid experience across GCP services (Functions, Cloud Run, IAM, BigQuery, etc.) • Strong skills in Python or Node.js for webhook fulfillment and backend logic • Knowledge of NLU/NLP modeling, training, and performance tuning • Prior experience working in client-facing or embedded roles via consulting or staff augmentation • Ability to communicate effectively with technical and business stakeholders
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