Customer Success Manager

Job not on LinkedIn

September 8

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $100k - $115k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Oomnitza

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Enterprise • SaaS • Compliance

Oomnitza is a leading provider of Enterprise Technology Management solutions that offers comprehensive IT asset management and automation tools. The platform provides visibility and control over technology assets across their entire lifecycle. It integrates seamlessly with existing IT, security, procurement, and business systems to aggregate and normalize data, ensuring accurate inventory and process automation. Oomnitza supports key business processes such as onboarding, offboarding, IT audit readiness, procurement forecasting, and SaaS lifecycle management. The company is noted for its ability to improve workforce performance, streamline IT operations, and reduce security and compliance risks through its modern, user-friendly platform.

51 - 200 employees

🏢 Enterprise

☁️ SaaS

📋 Compliance

💰 $20M Series B on 2021-08

📋 Description

• Own and nurture customer relationships, serving as the primary point of contact to ensure customer satisfaction and long-term engagement. • Drive gross revenue retention by proactively managing an assigned book of business and identifying churn risks early. • Increase product adoption and value realization, ensuring customers fully leverage the platform’s features to meet their business objectives. • Identify expansion opportunities, working closely with sales and account teams to grow accounts through upsell and cross-sell initiatives. • Lead executive business reviews (EBRs), presenting progress, ROI, and strategic recommendations to senior stakeholders. • Develop and maintain Customer Success Plans, aligning customer goals with measurable outcomes and tracking progress over time. • Share best practices and thought leadership, guiding customers on industry trends and optimal product use. • Deliver ongoing product education, including new feature announcements and enablement sessions to drive continued adoption. • Act as the voice of the customer, gathering feedback and advocating internally to influence roadmap, features, and support. • Collaborate cross-functionally with sales, product, and support teams to ensure a seamless customer experience.

🎯 Requirements

• Minimum 3 years in a strategically focused customer success role, ideally at a SaaS company • Business savvy with an ability to translate business needs into data and product requirements • Excellent verbal and written communication skills • Extremely strong presentation capabilities • Self motivated and comfortable in an ever changing agile environment • Basic understanding of API’s/Web Services and how they function • Intermediate knowledge of complex technology user workflows • Knowledge and basic triage ability of HTTP Error Messages • Strong Salesforce, PowerPoint, Word, Google Suite and Excel skills

🏖️ Benefits

• Market-competitive salary + equity • Career Growth: Top performers will have an opportunity to help shape the team. Working directly with the founders to drive initiatives and create a structure that scales