Opencare.com
Healthcare Insurance ⢠Marketplace ⢠Wellness
Opencare. com is a platform that connects patients with top-rated dentists in North America. It offers a curated network of dental professionals and enables users to find and book appointments online instantly, making dental care more accessible and convenient. Opencare meticulously vets dentists to ensure quality care and provides users with a quiz to match them with the right oral wellness provider. For dental practices, Opencare offers tools and resources to assist in patient acquisition and practice growth, allowing dentists to focus on providing exceptional care. The platform aims to simplify and enhance the experience of finding and visiting a dentist.
11 - 50 employees
âď¸ Healthcare Insurance
đŞ Marketplace
đ§ Wellness
Technical Onboarding Specialist
November 26
Opencare.com
Healthcare Insurance ⢠Marketplace ⢠Wellness
Opencare. com is a platform that connects patients with top-rated dentists in North America. It offers a curated network of dental professionals and enables users to find and book appointments online instantly, making dental care more accessible and convenient. Opencare meticulously vets dentists to ensure quality care and provides users with a quiz to match them with the right oral wellness provider. For dental practices, Opencare offers tools and resources to assist in patient acquisition and practice growth, allowing dentists to focus on providing exceptional care. The platform aims to simplify and enhance the experience of finding and visiting a dentist.
11 - 50 employees
âď¸ Healthcare Insurance
đŞ Marketplace
đ§ Wellness
đ Description
⢠Owning the technical aspects of customer onboarding ⢠Teaching practices how to use the Opencare platform ⢠Assist with diagnosing and resolving compatibility or data flow issues ⢠Contribute to internal enablement ⢠Monitor onboarding and activation milestones ⢠Ensure a seamless hand-off to Support and Customer Success ⢠Design and lead virtual training sessions ⢠Collaborate with Product, Engineering, Support and Success ⢠Advocate for customers internally
đŻ Requirements
⢠3+ years of experience in customer-facing technical support ⢠Comfortable troubleshooting Windows environments ⢠Strong communicator ⢠Confident leading virtual trainings ⢠Strong diagnostic instincts ⢠Highly organized ⢠High reliability and follow-through ⢠A proactive, solutions-oriented mindset ⢠Familiarity with Dental Practice management software (bonus) ⢠Comfortable working with data ⢠Experience creating educational content
đď¸ Benefits
⢠Flexible work arrangements ⢠Professional development
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