Salesforce Administrator

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November 25

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OPENLANE

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Marketplace • Transport • Automotive

OPENLANE is a company that builds digital marketplaces for used vehicles, catering to regions such as the US, Canada, and Europe. They provide a range of services including finance floorplan and inventory financing solutions, technology platforms that drive results, and comprehensive end-to-end solutions to support automotive businesses. Notable brands include OPENLANE US, Canada’s largest digital wholesale marketplace for used vehicles, and OPENLANE Europe, a leading digital platform in Europe and the UK. OPENLANE also offers solutions like Velocicast for wholesale and retail auctions, autoniq for vehicle history evaluation, AutoVIN for vehicle inspections, and CarsArrive for vehicle shipping services. They support independent dealers with financing and provide various automotive services including high-tech locksmith solutions, recovery management, and compliance services.

1001 - 5000 employees

🏪 Marketplace

🚗 Transport

💰 $10M Venture Round on 2008-12

📋 Description

• Manage all aspects of user and license administration including setup, deactivation, roles, profiles, permissions, and sharing rules • Perform Salesforce configuration changes including workflows, flows, approval processes, page layouts, record types, dynamic layouts, apps, actions, dashboards, and reports • Oversee sandbox environment management and deployment readiness • Gather and translate business requirements into best practice, scalable solutions with a focus on exceptional user experience • Partner with Product Managers and stakeholders to identify requirements and communicate platform updates • Conduct data management activities to ensure data accuracy and integrity, implementing automation and validation rules • Perform system maintenance including security reviews, release updates, and health checks • Manage user support tickets and provide timely resolutions • Monitor and drive user adoption, providing ongoing user training and support • Develop and maintain technical documentation and training materials • Integrate and manage connected applications such as DocuSign, Conga, Simpplr, and Five9 • Stay engaged in the Salesforce community and pursue continuous professional development

🎯 Requirements

• 2+ years of hands-on Salesforce Administration experience with Sales Cloud and/or Service Cloud • Strong Salesforce platform knowledge and experience implementing configuration changes • Proven ability to translate business requirements into scalable, user-focused solutions • Experience with user management, data management, and process automation • Excellent communication skills and the ability to explain technical concepts to non-technical users • Certified Salesforce Administrator or additional certifications such as Advanced Administrator or Platform App Builder (nice to have) • Ability to write code (e.g., Apex) and an aptitude for learning new languages (nice to have) • Willingness to learn and work with other technologies, such as Retool Super Badges on Trailhead demonstrating applied expertise (nice to have) • Bachelor’s or postgraduate degree in a related field (nice to have)

🏖️ Benefits

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) • Immediately vested 401K (US) or RRSP (Canada) with company match • Paid Vacation, Personal, and Sick Time • Paid maternity and paternity leave (US) • Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) • Robust Employee Assistance Program • Employer paid Leap into Service Day to volunteer • Tuition Reimbursement for eligible programs • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization • Company culture of internal promotions, diverse career paths, and meaningful advancement