Director, Demand & Supply Planning

🕒 August 17

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 20%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Build and own the S&OP / demand-planning cadence • Define authoritative demand inputs from Sales, Implementation, and Customer Success, including modeling and output cadence • Own capacity and demand reviews and planning KPIs • Translate commercial projections into capacity and production/consumable requirements by SKU, state, and titration • Own forecast accuracy as an outcome • Provide fulfillment partners, pharmacy sites, and Procurement with reliable forward-looking numbers • Own volume allocation strategy across the network, balancing partner capacity, SLA performance, cost, and state licensure • Own inventory optimization and cost management in partnership with Finance • Feed Procurement plans on sourcing quantities • Lead, hire, structure, develop, and manage the planning team • Identify and mitigate demand and supply-continuity risks • Partner with Product on forecasting and planning tooling and underlying data, including Zoho and planned Tableau • Document planning cadence and models in systems • Perform other duties as assigned • Report to the VP, Pharmacy Operations & Supply Chain and partner with the peer Director responsible for supply chain operations and execution

🎯 Requirements

• Bachelor's degree or equivalent experience • 8+ years in supply chain, demand & supply planning, or operations • 3+ years leading teams, including managing managers or leads • Proven people leadership, including hiring, team development, direct performance management, and managing underperformance • Personally built an S&OP or demand-planning cadence from scratch • Deep demand and supply planning experience, including translating commercial forecasts into capacity, production, and sourcing requirements and owning forecast accuracy • Demonstrated success scaling a high-volume operation through rapid growth, such as mail-order or specialty pharmacy, fulfillment, distribution, or regulated manufacturing • Strong analytics and modeling skills, including building and defending forecasts to a finance audience • Experience owning inventory and cost outcomes in partnership with Finance • Comfort partnering with Product on planning tooling and data • Excellent cross-functional leadership and influence without authority across Sales, Customer Success, Finance, Procurement, and external partners • Comfortable in a fast-moving, flat-structure environment with a high volume of concurrent priorities • Preferred: 503A compounding pharmacy, pharmacy, healthcare, or regulated-industry background • Preferred: Formal S&OP / IBP experience; APICS / CPIM or similar • Preferred: BI and modeling tools including Zoho Analytics, Tableau, or Power BI; SQL familiarity • Preferred: Continuous-improvement or Lean background, such as Six Sigma • Visa sponsorship may be required now or in the future; applicants must answer the sponsorship question

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance • Pet insurance • Flat organizational structure • Autonomy, Competence and Belonging-focused culture