Staff Product Manager, Communications

🕒 May 29

🏄 California, Iowa, +1 more states – Remote

🏄 California – Remote 🌾 Iowa – Remote 🎸 Tennessee – Remote

⏰ Full Time

🔴 Lead

✅ Product Manager

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

☁️ SaaS

🤝 B2B

🏢 Enterprise

💰 $15M Series A - OpenLoop Health on 2023-03

SaaS • B2B • Enterprise

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Define and own the long-term strategy for a unified communications platform across voice, SMS, email, chat, and AI channels. • Evaluate third-party vendors against custom-built solutions for journey orchestration. • Define which patient events (appointment booked, prescription shipped, refill due) trigger communications and when. • Establish which elements are client-configurable (branding, templates, timing, channels) versus standardized. • Design white-label architecture for client-specific branding, templates, and timing preferences. • Deliver tools enabling Implementation and CS teams to configure journeys without engineering involvement. • Define how clients can trigger communications from their systems, including access levels, documentation, and integration patterns. • Align and consolidate communication pathways across Amazon Connect, Twilio, Tellescope, and internal systems. • Ensure HIPAA-compliant messaging with full visibility into what was sent, to whom, when, and why. • Develop a unified interface surfacing all patient and operational communications. • Define end-to-end patient journeys across all medical programs. • Map communication triggers to clinical, operational, and behavioral events. • Build scalable, multi-program templates and automation components. • Work closely with Engineering, IT, Implementations Platform, Operations, and Customer Success. • Ensure all messaging adheres to HIPAA/HITRUST standards. • Serve as the subject matter expert on Amazon Connect or similar enterprise communication platforms. • Define UI/UX requirements for modifying journeys and communication logic without engineering. • Partner with Engineering to deliver tools for triggers, workflows, templates, routing, and analytics.

🎯 Requirements

• 10+ years of PM experience with communications, workflow automation, or engagement platforms. • Strong technical acumen with APIs, integrations, and event-driven systems. • Experience defining journeys and building automated communication workflows. • Proven cross-functional leadership across engineering, operations, clinical, and IT. • Strong communication, prioritization, and ownership mindset. • Experience with Amazon Connect or similar enterprise communication tools. • Experience in healthcare or other regulated industries. • Familiarity with HIPAA/HITRUST and secure messaging requirements. • Exposure to multi-tenant or client-configurable communication platforms.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more