Technical Account Manager

November 20

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OpenLoop

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Healthcare Insurance • Telecommunications • SaaS

OpenLoop is a company dedicated to supporting and enhancing telehealth services. They offer comprehensive solutions designed to streamline virtual care delivery, including provider staffing, a technology platform, payer coverage, licensing, credentialing, and practice management. OpenLoop's services cater to both early-stage and established telehealth providers, as well as brick-and-mortar clinics looking to expand into telehealth. They have a vast network of clinicians, extensive insurance plan coverage, and operate across all 50 states, supporting a wide range of specialties and languages. Their offerings include white-label solutions and custom integrations to improve telehealth implementation and delivery.

51 - 200 employees

⚕️ Healthcare Insurance

📡 Telecommunications

☁️ SaaS

📋 Description

• Serve as the main point of contact for partner-reported issues impacting patient scheduling, intake, or care delivery. • Investigate, troubleshoot, and resolve issues independently while maintaining clear, empathetic communication. • Proactively share progress and resolution timelines to build client trust and confidence. • Represent client and patient needs internally to ensure every solution supports a seamless care experience. • Diagnose and resolve operational or platform issues within OpenLoop and partner systems, escalating only when necessary. • Document issues, root causes, and resolutions for visibility and prevention. • Identify recurring problems, collaborate with internal teams on long-term solutions, and provide feedback to guide platform improvements. • Maintain internal support documentation and assist with testing new features or workflows to identify risks before client impact. • Partner with Implementation, Client Success, Product, and Engineering teams to ensure smooth onboarding and reliable platform performance. • Contribute insights that enhance OpenLoop’s systems and overall client experience. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in Computer Science, Business Administration, or related field preferred. • 3–5 years in client-facing technical or operational support, preferably within healthcare, telehealth, or SaaS. • Demonstrated ability to independently troubleshoot and resolve client and system issues. • Strong understanding of patient-facing workflows (e.g., scheduling, intake, clinician matching). • Excellent written and verbal communication skills, with a calm and empathetic approach under pressure. • Proven track record of follow-through and accountability in issue resolution. • Experience with healthcare or clinical systems such as Medplum, Athena, or AdvancedMD is highly preferred. • Familiarity with FHIR, HL7, or API-based data integrations preferred. • Ideally, you have knowledge of HIPAA and best practices for handling PHI. • Exposure to workflow optimization or process improvement initiatives.

🏖️ Benefits

• Medical, Dental, and Vision plans • Flexible Spending/Health Savings Accounts • Flexible PTO • 401(k) + Company Match • Life Insurance, Pet insurance, and more