Customer Success Manager

September 3

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OpenProject | open source project management software

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SaaS • Project Management • B2B

OpenProject is a leading open source project management software designed to facilitate classic, agile, or hybrid project management in a secure environment. It offers both a Community edition, which is free of charge, and an Enterprise edition with professional support and additional features. The platform supports a wide range of integrations such as GitHub, GitLab, Nextcloud, and more, and provides a robust API for customization. OpenProject emphasizes data security and transparency, allowing users to either host the software on-premises or use its cloud hosting option. It features comprehensive tools for project planning, task management, and team collaboration, reinforcing it as a versatile solution for diverse industries including construction, education, IT, healthcare, and more. With a strong commitment to open source values, OpenProject empowers users with full control over their data and seamless project management capabilities.

11 - 50 employees

Founded 2012

☁️ SaaS

🤝 B2B

📋 Description

• Be the first point of contact for users, handling customer queries via CRM and phone (product features, technical issues, billing). • Identify and tailor solutions to individual needs; ensure timely responses and suggest best practices. • Build strong, long-term relationships with high-value customers through regular check-ins; identify upsell/cross-sell opportunities and proactively manage churn risk. • Monitor and address community questions and requests; actively interact with the OpenProject community via forums and within the software. • Provide feedback to product, marketing, sales, and engineering teams based on customer interactions to drive continuous improvement. • Help shape the future of OpenProject and support a growing open-source community.

🎯 Requirements

• Proficient in German (native/professional level), as well as English and French. • Work experience, ideally within the customer support team in a tech company. • Effective communication and active listening skills to deliver a best-in-class experience for users. • Genuine commitment to providing exceptional service to clients and users. • Passion for open-source software and alignment with a mission-driven company promoting transparency and collaboration. • Enjoy working in a remote-first team with a high degree of autonomy and flexibility. • Tech-savvy and comfortable using CRM systems and phone-based customer support.

🏖️ Benefits

• A purpose-driven role in an open-source company that truly values transparency and collaboration. • The chance to work with exciting clients from around the world – from public institutions and NGOs to innovative corporates. • A growing, experienced team that loves learning from each other and values a supportive and positive work environment. • A remote-first work setup with full flexibility and work-life balance. • The opportunity to have a real impact on the success of our customers and the future development of OpenProject. • A scaling company with the agility of a startup.