Account Manager, Hotels, EMEA

🕒 July 1

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🛍️ eCommerce

👥 B2C

☁️ SaaS

💰 $36M Series C on 2000-09

eCommerce • B2C • SaaS

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities. • Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable's technology for every hotel account. • Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership. • Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges. • Act as the "Voice of the Customer" by providing consistent field feedback on trends and feature requirements to Product and Marketing teams. • Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live.

🎯 Requirements

• German Speaking to a business level proficiency • 5+ years of Account Management or equivalent experience. • Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously. • Outstanding negotiating and communication skills. • An aptitude for data-driven business decisions and the ability to reframe a client's view of their business through insights. • Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events.

🏖️ Benefits

• Generous paid vacation + time off for your birthday • Work from (almost) anywhere for up to 20 days per year • Focus on mental health and well-being: • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off - the whole team fully recharges (and returns without a pile-up of work!) • Paid parental leave • Paid volunteer time • Focus on your career growth: • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups