Account Manager – Hotels EMEA

🕒 July 1

🇩🇪 Germany – Remote

💵 €45k - €50k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 20%

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OpenTable

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

🍽️ Food & Beverage

🏨 Hospitality

📦 Logistics

💰 $36M Series C on 2000-09

Food & Beverage • Hospitality • Logistics

OpenTable is an online restaurant reservation service that allows users to discover and book tables at restaurants across the globe. The platform offers a comprehensive list of dining options in various cities, helping diners explore popular spots and unique dining experiences. OpenTable also partners with restaurants to provide reservation management software that optimizes seating, tracks diner preferences, and offers marketing tools to improve restaurant operations. The service extends its social impact by participating in initiatives such as supporting homelessness projects through diner donations.

📋 Description

• Manage, protect, and grow the core hotel portfolio within the EMEA region • Act as a trusted business advisor, bridging clients' operational needs with OpenTable's hospitality technology solutions • Collaborate with sales, product, and marketing teams to ensure client success and drive return on investment • Leverage data-driven insights to report on account health and influence the global product roadmap • Meet and exceed monthly and quarterly retention and revenue goals • Protect core revenue and close growth opportunities • Optimize OpenTable's technology for hotel accounts and support client operational needs • Document client communications in Salesforce and report account health and KPIs to senior leadership • Demonstrate expertise in table management platforms and online marketing tools to solve complex C-suite challenges • Provide field feedback on trends and feature requirements to Product and Marketing teams • Assist Hotels Account Executives and Inside Sales Representatives with client transitions from signed to live

🎯 Requirements

• German Speaking to a business level profeciency • 5+ years of Account Management or equivalent experience • Experience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneously • Outstanding negotiating and communication skills • Aptitude for data-driven business decisions and ability to reframe a client's view of their business through insights • Ability to travel 30-50% across the EMEA region for on-site client meetings and industry events • Account Management experience within a B2B SaaS or high-growth hospitality technology environment (preferred) • Business-fluent German language skills (preferred) • Proficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional application (preferred) • Prior restaurant management or food and beverage sales experience (preferred) • Passion for the hospitality industry and technology (preferred)

🏖️ Benefits

• Generous paid vacation + time off for your birthday • Work from (almost) anywhere for up to 20 days per year • Company-paid therapy sessions through SpringHealth • Company-paid subscription to Headspace • Annual company-wide week off • Paid parental leave • Paid volunteer time • Development Dollars • Leadership development • Access to thousands of on-demand e-learnings • Travel Discounts • Employee Resource Groups • Additional compensation and benefits in accordance with local law and company policy