OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
Client Operations Lead
Job not on LinkedIn
3 days ago
OpsArmy
HR Tech • Fintech • eCommerce
OpsArmy is a fully managed HR service designed to help companies fill open roles and reduce payroll costs by hiring top international talent. It combines various HR functionalities including talent sourcing, payroll management, performance oversight, and career coaching, making it easier for businesses to scale efficiently. With a focus on providing skilled workforce solutions at lower costs and hassle-free onboarding, OpsArmy accelerates company growth while ensuring quality talent management.
51 - 200 employees
👥 HR Tech
💳 Fintech
🛍️ eCommerce
📋 Description
• Act as the primary operational contact for assigned clients. • Provide updates, gather feedback, and ensure expectations are understood on both sides. • Maintain a predictable communication rhythm to support account stability. • Build rapport and trust through responsiveness, clarity, and professionalism. • Work closely with talent to clarify tasks, goals, and performance expectations. • Conduct quick coaching conversations and check-ins to address concerns. • Monitor attendance, productivity, and adherence to client workflows. • Address small performance issues early and escalate when needed. • Track progress on daily tasks and weekly deliverables. • Ensure the team follows SOPs and client standards consistently. • Assist in updating documentation when workflows change. • Flag any operational risks or recurring challenges. • Anticipate and resolve miscommunications or workflow gaps before escalation. • Align both client and talent perspectives during unclear situations. • Maintain fairness and clarity during all discussions.
🎯 Requirements
• 24 years experience in a BPO, client-facing, or operations environment. • Strong English communication skills. • Experience guiding or supporting offshore staff is a plus. • Highly organized with excellent follow-through. • Solution-oriented mindset with the ability to stay calm and professional.
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