Senior Professional Services Engineer

2 days ago

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OPSWAT

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Cybersecurity • Enterprise • SaaS

OPSWAT is a cybersecurity company specializing in comprehensive IT and OT defense solutions. With over 20 years of innovation, OPSWAT provides advanced threat prevention through its MetaDefender Platform, which integrates a multitude of security technologies aimed at protecting critical infrastructures globally. The platform includes solutions for file security, email security, malware analysis, and more, targeting both public and private sector organizations. OPSWAT emphasizes its commitment to securing both traditional IT environments and operational technology (OT) networks, ensuring robust defense mechanisms against a wide array of cybersecurity threats. Trusted by over 1,700 customers worldwide, OPSWAT is a leader in the cybersecurity industry, known for its partnerships and certifications, as well as its comprehensive support and training services.

501 - 1000 employees

Founded 2002

🔒 Cybersecurity

🏢 Enterprise

☁️ SaaS

💰 $125M Private Equity Round on 2021-03

📋 Description

• Lead end-to-end deployment of OPSWAT security solutions across enterprise IT and OT environments. • Engage in requirements gathering, architecture design, installation, configuration, and validation of solutions. • Work closely with customer stakeholders, including CISOs, SOC Managers, and IT/OT teams. • Provide expert advice on cybersecurity best practices, zero-trust frameworks, malware prevention, and secure file transfer workflows. • Deliver technical workshops, product training, and knowledge transfer sessions. • Ensure successful go-live and handoff to customer operational teams or OPSWAT Managed Services. • Run 24x7/8x5 SOC operations depending on service scope. • Monitor, analyze, and respond to security alerts using OPSWAT solutions and common SOC tools (SIEM, SOAR, EDR, NDR, IDS/IPS). • Lead threat investigations, incident triage, and escalation to customer teams. • Build and implement detection rules, playbooks, and incident workflows. • Prepare weekly/monthly SOC reports, service reviews, and recommendations for continuous improvement. • Ensure SLA adherence and high-quality service delivery. • Own project planning, execution, and delivery for Professional Services engagements. • Create and manage project plans, timelines, risks, documentation, and stakeholder communication. • Coordinate across internal teams including Product, Engineering, Support, and CS. • Manage multiple customer projects simultaneously while meeting delivery deadlines. • Serve as a primary technical point of contact for assigned customers. • Communicate complex technical concepts clearly and confidently to both technical and executive audiences. • Build strong customer relationships that drive trust, adoption, and long-term value. • Participate in quarterly business reviews (QBRs) and service improvement discussions.

🎯 Requirements

• 7+ years in cybersecurity, with strong exposure to enterprise environments. • Hands-on system administration experience (Windows, Linux). • Strong understanding of Cloud (AWS, Azure, GCP) and hybrid deployments. • Networking expertise across IT & OT environments, including segmentation, firewalls, • Prior experience working in a SOC environment and delivering SOC services. • Familiarity with SOC tools & technologies such as: • SIEM (Splunk, QRadar, Sentinel) • SOAR platforms • EDR/XDR solutions • Vulnerability management • Threat intelligence platforms • Knowledge of cybersecurity frameworks such as NIST, MITRE ATT&CK, ISO 27001. • Strong project management skills with experience driving complex technical projects. • Experience working with enterprise customers across multiple time zones. • Certifications like PMP, PRINCE2, or Agile methodologies are a plus. • Excellent written and verbal communication skills. • Ability to lead customer conversations with clarity, confidence, and empathy. • Strong problem-solving and critical-thinking skills. • Ability to work in fast-paced environments and handle multiple priorities.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options