Social Media Manager

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November 5

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Optimum Desk

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SaaS • B2B • Cybersecurity

Optimum Desk is a cloud-based IT service management platform tailored for managed service providers (MSPs) that integrates 14 ITSM modules into a single dashboard. It offers remote monitoring and management (RMM), IT asset and software asset management (ITAM/SAM), customer interaction and endpoint management, automated security and penetration testing, data protection and backup, and energy and printing monitoring. The platform also includes an AI-driven autonomous service delivery agent (Adam Intop) that can automatically resolve a large proportion of user tickets and proactively detect and remediate issues to improve efficiency, availability, and SLA compliance.

51 - 200 employees

Founded 2001

☁️ SaaS

🤝 B2B

🔒 Cybersecurity

📋 Description

• Explore the current market trend and audience preferences. • Set social media marketing goals and create strategies for social media posts. • Take care of ROI and prepare proper reports for it. • Develop eye-catching content, compile, edit and publish the content on a regular basis. • Observe the SEO as well as web traffic for optimizing the content. • Collaborate with the other teams in the organization such as the marketing team, sales team, client service, etc for maintaining brand consistency. • Interact with social media followers and promptly attend to their queries. • Consider all the client’s and follower’s reviews on social media. • Manage the social media account design including the layout of the blogs and the other textual contents posted, account timeline, and profile picture. • Make sure that the social media handles the organization to convey the right messages and ideas. • Suggest and initiate the application of new features for creating brand awareness. • Be well-versed with the current market trends, technologies, designing tools, etc.

🎯 Requirements

• Bachelor’s degree in marketing and other related courses. • Proven experience as a Social Media Manager. • Experience in developing social media content and strategies. • Good Knowledge of content management systems. • Full understanding of SEO and social media. • Outstanding copywriting abilities. • General understanding of web designs. • Great verbal and written communication skills. • Strong time management skills, problem-solving skills, and decision-making capabilities. • A keen eye for details with respect to content and strategy.