Field Service Engineer

Job not on LinkedIn

September 25

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

💵 $115k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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OrganOx

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Healthcare Insurance • Pharmaceuticals • Science

OrganOx is a company dedicated to transforming organ preservation to improve outcomes in liver transplantation. Their flagship product, the OrganOx metra, is a fully automated device for the normothermic preservation of donor livers. This device enables the functional assessment of donor organs prior to transplantation, reduces early allograft dysfunction, and enhances transplantation logistics. The OrganOx metra keeps the donor liver perfused with oxygenated blood, medications, and nutrients at normal body temperature, preserving it in a functional state for up to 24 hours. By supporting transplant teams, OrganOx aims to increase the number of donor organs available for transplant and improve the health outcomes for transplant recipients.

51 - 200 employees

Founded 2008

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🔬 Science

📋 Description

• On-site service and repair of complex electro-mechanical medical devices (OrganOx metra) placed within United States • Provide technical support for OrganOx metra retained units to ensure product reliability, quality and availability • Complete all documentation relevant to installation, service, repair and rework in compliance with FDA Good Documentation Practice and Good Manufacturing Practice • Organize and provide on-site routine maintenance procedures and liaise with customers regarding routine services and maintenance needs • Travel to hospitals and research facilities within United States and carry out on-site troubleshooting and re-work • Carry out Installation Testing, Post-Rework Soak and Acceptance Testing and complete all related documentation • Ensure work orders and service visits are completed within set time frames • Assist with major back-to-base repairs or device upgrades in OrganOx USA workshop when necessary • Provide short-term coverage for urgent technical needs of devices placed outside United States when regional engineer unavailable • Work with National Director of Field Service Engineering to maintain stock of spare parts and consumables for devices within United States • Manage local spare part stock and trunk stock within United States under guidance of Director of Field Service Engineering • Manage and maintain, including recalibration, of various test equipment, battery calibrators, tools and accessories required for technical service • Complete technical reports to a high standard and assist Product Support Manager in maintaining technical documentation and device history records • Ensure vendor credentialing requirements are current and adhere to OrganOx Code of Conduct and company policies

🎯 Requirements

• Strong and broad working knowledge of electrical and mechanical engineering systems • Analytical problem-solving skills • Enthusiasm, good communication skills and ability to work effectively in a multi-disciplinary team • Ability to produce Technical Reports to a high standard in technical content, presentation and written English • Freedom to travel within United States to carry out servicing, repairs, trouble shooting, and other device maintenance activities • Commitment to travel with short notice and to stay away from home for several consecutive days; travel averages 80% and can increase to 90% • Willingness to work unsocial hours, including weekends and public holidays, when necessary • Possession of a Driving License with ability of driving within the United States and ability to use company funded rental vehicles • Good written and verbal communication skills in English (essential) • Friendly, approachable, and excellent interpersonal skills • Prepared to accept a high degree of responsibility • Highly observant of people and procedures • Analytical approach to problem solving • Be willing to work alone within hospital/laboratory environments • Minimum of an Associate's degree or higher in electrical, electronic, mechanical or biomedical engineering, or other relevant discipline (essential) • Three years or more industry experience servicing and repairing Medical Devices or other complex critical devices (required) • Good understanding of complex electro-mechanical systems and software (essential) • Excellent knowledge of key office software, including Excel, Word and PowerPoint (essential) • Good hands-on experience with a broad range of test equipment, including oscilloscopes, spectrum analyzers and data loggers (essential) • Prior experience servicing, repairing, testing, and trouble-shooting medical devices within hospitals environments and research facilities (desirable) • Experience of working with Safety and Quality Standards applicable to medical devices (desirable) • Must be geographically located within assigned territory 45 minutes from a major airport (essential) • Ability to lift and carry 50lbs (essential) • Must be able to commit to travel with short notice 80% or more of working time

🏖️ Benefits

• $115,000 - $135,000 annually base pay • 10% target annual bonus • Health insurance (medical) • Dental insurance • Vision insurance • Disability coverage • Flexible spending accounts • 401(k)-retirement plan with company matching after 90 days • Paid time off • Holidays and additional leave benefits • Employee discounts • Access to onsite wellness facility • Opportunities for ongoing professional development • Competitive compensation and comprehensive benefits available from day one