Customer Success Manager – Agency

Job not on LinkedIn

October 22

🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

Apply Now
Logo of Orita

Orita

Artificial Intelligence • eCommerce • Marketing

Orita is an AI-driven customer engagement platform that helps businesses optimize their email and direct mail marketing efforts by creating custom machine learning models. Orita analyzes customer data to identify behaviors that predict outcomes such as purchases and user engagement. By segments audiences accurately, it improves the performance of marketing campaigns, thereby maximizing the return on investment (ROI) for its clients. With a focus on deliverability and incremental sales, Orita offers reliable solutions for brands looking to enhance their existing marketing strategies without requiring complex setups.

11 - 50 employees

Founded 2021

🤖 Artificial Intelligence

🛍️ eCommerce

📋 Description

• Manage multiple agency portfolios • Build agency enablement to scale • Serve customers with onboarding, success plans, revenue expansion, and contract negotiations • Work closely with sales and partnerships for seamless customer experiences • Act as a strategic advisor on marketing channels • Become a product expert and create feedback loops

🎯 Requirements

• Worked at a retention marketing agency • Experience with Klaviyo platform • 3+ years of mid-market Customer Success or Account Management experience • Experience managing a book of business involving renewals and revenue expansion • Strong organization skills • Comfortable navigating ambiguity • Analytical mindset • Experience collaborating cross-functionally

🏖️ Benefits

• Competitive salaries • Healthcare • 401K • Equity in a fast-growing startup • Flexible PTO policy

Apply Now

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