Specialty Pharmacy Program Analyst

🕒 July 27

🌽 Illinois, Ohio – Remote

🌽 Illinois – Remote 🏈 Ohio – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 58%

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• Open for 108 days.
• Reposted 2 times.

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Orsini - Rare Disease Pharmacy Solutions

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1987

🏥 Healthcare

💊 Pharmaceuticals

📦 Logistics

Healthcare • Pharmaceuticals • Logistics

Orsini is a specialty pharmacy and rare-disease focused pharmacy solutions provider. The company partners across patients, providers, biopharma and payors to support complex therapy programs and simplify patient access to therapies. Its offerings include specialty pharmacy services, patient services hub, third‑party logistics, home infusion and nursing, and an ORBIT technology / real-world data platform; it also serves as a contracted specialty pharmacy for therapies such as Gilead’s Hepcludex (bulevirtide).

📋 Description

• Work in collaboration with the Program Manager to support assigned manufacturer programs and therapies • Serve as a key contact for manufacturers, HUB and case management teams, prescribers, prescriber office staff, and patients • Provide concise and accurate patient status information to assigned manufacturers • Collaborate with internal specialty pharmacy program teams to expedite patient processing as needed • Identify, investigate, and resolve escalated issues and cases related to complex reimbursement • Serve as point of contact to manufacturer field representatives, physician offices, and patients for assigned orders • Lead weekly or otherwise scheduled calls with manufacturers alongside the Program Manager • Perform manufacturer-specific enhanced services such as specialized welcome calls or contractual timed patient calls • Identify patients at risk of delayed initial or refill shipment and develop strategies to expedite or escalate cases • Prepare and/or review internal reports for assigned therapies and manufacturers • Attend manufacturer, program manager, and therapy team meetings • Assist with processing orders and handling escalated cases as time allows around manufacturer activities • Ensure manufacturer contract obligations and program requirements are met

🎯 Requirements

• Bachelor’s degree required with a minimum of 5 years of relevant experience, preferably in specialty pharmacy • In lieu of a degree, 8+ years of directly related experience will be considered • Experience working in manufacturer settings and/or with manufacturer account representatives • Ability to collaborate effectively with a diverse customer base, including MD office staff and patients • Excellent verbal and written communication skills • Intermediate knowledge of Microsoft Excel • Experience providing excellent customer service to internal and external customers • Ability to react with a strong sense of urgency to prevent or resolve issues • Ability to work well in a team environment and support other team members • Ability to be detail oriented and flexible to changing priorities • Ability to manage intake of issues via phone and email and segregate urgent from non-urgent • Ability to identify solutions to problems quickly and clearly communicate results in a timely fashion • Ability to prioritize workload and adhere to established response times to manufacturers for urgent and non-urgent issues • Ability to work well in a fast-paced environment • Ability to multitask and deliver on tight deadlines • Pharmacy Technician License preferred • National Pharmacy Technician Certification preferred • Must be authorized to work in the United States without visa sponsorship or other employment support

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401k with employer match • Accident & Critical Illness Life Insurance • PTO, Holiday Pay, and Floating Holidays • Tuition Reimbursement • Remote work with occasional travel for team or customer meetings

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