Care Coordinator – Administrator

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Ortus - Communication et information en Santé

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

💊 Pharmaceuticals

📋 Compliance

Healthcare Insurance • Pharmaceuticals • Compliance

Ortus is a healthcare support company that provides document management, pharmacy services, and GP support specifically designed for NHS practices. The company offers bespoke solutions, enabling practices to utilize funding for administrative and healthcare tasks without the need for extensive recruitment or management. With a strong emphasis on compliance and information governance, Ortus enhances efficiency and operational capacity within healthcare settings, serving a diverse range of practices across the UK.

📋 Description

• Monitor and manage the volume of incoming triage tickets across the GP practices we support, ensuring each is actioned within agreed timeframes. • Accurately record and update information and triage data across clinical systems (EMIS, SystmOne, Docman). • Route and reassign triage tickets to the appropriate GP. • Send patient questionnaires, track their completion, and ensure they're ready for GP review. • Maintain accurate records and documentation in line with information governance standards. • Provide general administrative support across the Ortus services • Liaise with practice staff and our clinical team to keep workflows running smoothly and flag issues early.

🎯 Requirements

• Prior experience in a GP practice is essential. • Hands on experience with clinical systems • Strong organisational skills and the ability to manage a high volume of tasks accurately in a remote setting. • Excellent written and verbal communication, for working with both patients and healthcare professionals. • Confident with computers and office software. • Self-motivated and proactive, with the ability to work well within a remote team. • A calm, accurate, detail-focused approach — much of this role is about making sure nothing slips through the cracks. • The right to work in the UK. • An enhanced DBS check (we will arrange this). • Completion of data security and information-governance training (provided by us). • A private, secure space to work from home.

🏖️ Benefits

• Full-time. Our service runs **08:00–18:30**, with shift options of **08:00–15:00** or **10:30–18:30**. • £13 per hour • 28 days' paid holiday per annum (including bank holidays) • Company pension • All equipment supplied • A genuine opportunity to grow within an agile and vibrant business