Level 3 Escalation Projects Engineer

🕒 October 15

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OSIbeyond

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

OSIbeyond is a technology company that provides comprehensive IT services and solutions, including Managed IT Services and cybersecurity solutions. Established in 2004, OSIbeyond serves small to medium-sized organizations, nonprofits, commercial businesses, and government contractors. Their offerings include IT support, cloud solutions, technology strategy, and compliance services. OSIbeyond acts as a Managed Security Services Provider (MSSP), ensuring organizations' technology environments are monitored and protected against cyber threats. The company prides itself on combining outstanding technical skills with exceptional customer service, supporting businesses primarily in the Washington D. C. , Maryland, and Virginia areas, through both local and remote IT services.

📋 Description

• Own and resolve complex, high-priority, and urgent escalations from the Level 2 team or automation exceptions within service level commitments • Perform structured root cause analysis across identity, endpoint, server, network, cloud, and application layers • Diagnose failed or unexpected automation outcomes, restore affected environments, and document failure modes for Automation Engineering • Lead technical responses to client-impacting outages and coordinate with the Security Operations Center on security incidents • Communicate with client stakeholders and leadership throughout high-impact incidents • Recognize when vendor engagement, Automation Engineering, or the Director of Engineering is required • Participate in the support desk phone queue when Level 1 and Level 2 engineers are in calls • Scope, design, deliver, and close client technology projects from implementation planning through validation and training • Design, deploy, and maintain physical and virtual servers, storage, backup, and business continuity platforms • Configure and maintain firewalls, switching, wireless, VPN, and secure remote access • Administer and architect Microsoft 365, Entra ID, Intune, and Azure environments • Plan and execute tenant, mail, file, and server migrations, including cutover and post-migration validation • Complete internal infrastructure projects and scheduled maintenance under change control • Contribute to system and network architecture designs, hardware and licensing recommendations, and technology roadmaps • Analyze escalation, ticket, and project patterns to identify automation opportunities • Author automation specifications, standard operating procedures, decision logic, knowledge base content, and self-healing recommendations • Develop and maintain PowerShell, Microsoft Graph, and KQL scripts and queries • Apply approved AI assistants to diagnostics, scripting, planning, and documentation while verifying outputs • Provide technical direction, mentorship, peer review, and escalation walk-throughs • Maintain technical knowledge bases, procedures, and client environment documentation • Participate in the escalation on-call rotation as senior technical point of contact • Contribute to technical training, engineering standards, and continuous improvement • Track work accurately, support physical hardware through local smart-hands engineers, and meet KPIs

🎯 Requirements

• Four or more years of progressive experience in systems engineering, infrastructure administration, or escalation support; the most senior engineers typically bring seven or more years • Managed service provider experience strongly preferred • Demonstrated ownership of complex, multi-layer escalations and client-impacting incidents through root cause and resolution • Hands-on infrastructure project delivery, including server deployments, firewall implementations, identity architecture, or tenant and data migrations • Experience scoping and leading infrastructure projects end to end expected at the senior end of the position • Expert administration of Microsoft 365 and Entra ID, including Exchange Online, SharePoint Online, Teams, conditional access, identity federation and single sign-on, and audit logging • Strong Windows Server, Active Directory, Group Policy, DNS, DHCP, NTFS and DFS permission design; working knowledge of hybrid identity synchronization • Virtualization and storage administration using Hyper-V or VMware, and backup and business continuity platforms • Firewall, switching, wireless, VPN, and routing configuration and troubleshooting; solid grounding in TCP/IP, DNS, and network security • Microsoft Azure and Intune administration, including virtual machines, networking, device management, and compliance policies • Email security and spam filter administration, and security incident response in coordination with a SOC • Ability to produce project implementation plans and cutover schedules, manage risk and stakeholder communication, and close out with validation and training • Ability to write detailed, unambiguous technical directions peers can execute without supervision • Proficiency in PowerShell and Microsoft Graph; working knowledge of KQL or comparable query languages • Ability to decompose resolved escalations or repeatable project tasks into decision logic, parameters, and guardrails suitable for automation • Experience validating or troubleshooting automation and orchestration platforms, RMM scripting, or infrastructure-as-code • Effective, verified use of AI assistants for diagnostics, scripting, planning, and documentation • Composed, authoritative communication with client stakeholders and leadership during high-impact incidents and project cutovers • Disciplined documentation and ticket hygiene; clear technical writing and training delivery for technical and non-technical audiences • Ability to mentor, direct, and raise the capability of less experienced engineers • Self-management appropriate to a remote, escalation- and project-driven role with on-call responsibilities • Microsoft MS-102 certification required, or attainment within the first six months • Microsoft AZ-104 certification required, or attainment within the first six months • Experience supporting CMMC, NIST SP 800-171, or similar regulatory frameworks desirable • Formal project management training or certification desirable • Experience with Azure landing zones, infrastructure-as-code, or zero trust network architecture desirable

🏖️ Benefits

• OSIbeyond pays 75% of the premium for the Employee's base medical plan • OSIbeyond pays 75% of the premium for the Employee's vision and dental plans • OSIbeyond pays 100% of the premium for the Employee's life insurance plans • OSIbeyond pays 100% of the premium for the Employee's short-term disability insurance plans • 401K with employer matching up to 4% • 9 paid holidays • Accrual-based PTO increasing with tenure; new hires start with 2 weeks • Remote work from the United States • On-call rotation participation • Professional development through technical training, mentorship, peer review, and certification opportunities

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