Customer Success Manager

September 4

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Osmind

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Healthcare Insurance • SaaS • Artificial Intelligence

Osmind is a leading provider of electronic health record (EHR) software and services specifically tailored for psychiatric practices and ketamine treatment clinics. The company supports a network of over 800 independent psychiatry practices and collaborates with life sciences companies to enhance mental health treatment and research. Osmind's platform helps clinicians streamline workflow, track robust outcomes, and facilitate patient engagement with modern psychiatry interventions such as TMS and SPRAVATO®. Their state-of-the-art EHR system simplifies practices for clinicians, making it easier for them to manage psychiatric medications and interventions. Osmind is at the forefront of advancing evidence-generating medicine, helping to set new standards for mental health interventions.

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Serve as the trusted operational advisor for assigned clinical practices using the O360 product and RCM services. • Assist clinicians and practice staff in understanding and optimizing workflows supported by our EHR and RCM tools. • Proactively identify and troubleshoot practice operational challenges affecting patient care and revenue cycle processes. • Collaborate cross-functionally with Product, Support, Implementation, and RCM teams to ensure issues are resolved promptly and improvements are communicated. • Deliver tailored training and enablement sessions focused on operational excellence and product utilization. • Manage ongoing client relationships to drive product adoption, satisfaction, and retention. • Partner with practices on expansion opportunities including new treatment modalities (TMS, Spravato, ketamine) and capacity optimization • Gather and relay customer feedback to inform continuous product enhancement. • Track and report concrete improvements in practice performance metrics, demonstrating clear return on Osmind 360 investment within 6 months post go-live • Provide detailed reporting to the Customer Success Lead on the health and performance of assigned practices. • Operate autonomously, prioritizing workload and managing time effectively to meet client and company expectations.

🎯 Requirements

• Minimum 3-5 years’ experience in healthcare practice operations working in independent practices. • Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems. • Proven track record in customer success, client relationship management, or practice consulting roles. • Strong communication skills with the ability to convey complex operational concepts clearly to clinical and administrative stakeholders. • Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision. • Proficiency in using software platforms for communication, project management, and reporting. • A patient-first mindset with a passion for improving clinician workflows and patient outcomes.

🏖️ Benefits

• Depending on experience. The reasonably estimated national salary range for this position is between $76,000-$135,000 per year, plus an equity package for eligible employees. Actual compensation will be commensurate with the candidate’s experience and local cost of labor. In addition, Osmind offers a wide range of comprehensive and inclusive employee benefits, including healthcare, dental, vision, generous family leave, FSA/DCFSA, mental health benefits, a 401(k) plan, and flexible paid time off.