Associate Regional Field Operations Manager

Job not on LinkedIn

November 19

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $114.4k - $171.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

🚫👨‍🎓 No degree required

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Otis Elevator Co.

WebsiteLinkedInAll Job Openings

Transport • Enterprise

Otis Elevator Co. is a leading global provider of elevator and escalator manufacturing, installation, and service. With over 2. 3 million units maintained worldwide, Otis facilitates the daily movement of billions, making it one of the most recognizable names in urban mobility. The company offers a wide range of products from low-rise to high-rise elevators, alongside modernization and safety upgrades. Otis is known for its commitment to technological innovation, safety, and sustainability, with its products being integral to many iconic buildings and busy transport hubs worldwide.

10,000+ employees

Founded 1853

🚗 Transport

🏢 Enterprise

📋 Description

• Provide on-going training, development, and leadership to the service and repair colleagues • Responsible for the quality of all service and repair field operations • Investigate and resolve all critical customer issues • Advocate for usage of digital tools and applications for our service colleagues • Lead process workshops and ensure strict adherence to service processes • Monitor field tests as well as first inspection and data reports • Consult with service managers regarding problems encountered with service performance • Assess improvement opportunity patterns and determine solutions

🎯 Requirements

• High school diploma or equivalent required; bachelor’s degree preferred • 5+ years elevator industry experience required • Management experience required • Ability to thrive in a dynamic, team-oriented work environment • Strong verbal and written communication skills necessary to build relationships and set clear expectations • Self-motivated individual capable of managing multiple projects and responsibilities simultaneously • Comfortable working in a technical setting with proficiency in Microsoft-based computer software • Demonstrates strong leadership, goal-oriented mindset, and excellent time management and organizational abilities • Willingness to travel up to 50% of the time

🏖️ Benefits

• 401(k) plan with a generous company match and automatic retirement contribution • Comprehensive medical, prescription drug, dental, and vision coverage • Three weeks of paid vacation, along with paid company holidays • Paid sick leave, employee assistance, and wellness incentive programs • Life insurance and disability coverage • Voluntary benefits, including options for legal, pet, home, and auto insurance • Generous birth/adoption and parental leave benefits, as well as adoption assistance • Tuition reimbursement program • Spot performance bonus opportunities to show appreciation