Customer Service Officer

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April 28

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Outsourced Staff

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B2B • SaaS • HR Tech

Outsourced Staff is a company that specializes in providing high-caliber remote teams for various roles including software development, IT support, digital marketing, and customer service. With over 25 years of experience, they focus on matching businesses with exceptional talent to aid in their growth, ensuring candidates are thoroughly screened for skills and cultural fit. The company offers a wide range of outsourced solutions, including virtual assistance, software development, and customer support, promoting efficiency and productivity for their clients.

51 - 200 employees

🤝 B2B

☁️ SaaS

👥 HR Tech

📋 Description

• About the Company: • Our client operated a business focusing on providing national freight distribution and logistics solutions across the eastern states of Australia. We are dedicated to delivering our clients the highest standard of satisfaction through the services we offer. • Established in 1985, we have over 35 years of service and experience in the industry. • Therefore, we understand how important it is to get your products delivered with safety, consistency, reliability and accuracy. • About the Role: • You’ll be the first point of contact for inbound customer enquiries via the 1800 number. Your role is to provide excellent support, direct calls where needed, and ensure customers have a positive experience every time they contact the business.

🎯 Requirements

• Clear and professional English communication (verbal & written) • Previous experience in a customer support or call centre environment • Strong organisational skills and the ability to manage high call volumes • Familiarity with CRM tools and email support • A friendly, patient, and service-focused attitude