Customer Support, Admin Coordinator

🕒 September 2

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Outsourcey

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2024

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • IT outsourcing

Outsourcey is a leading remote staffing agency specializing in connecting businesses with skilled offshore talent. They simplify the outsourcing process for companies ranging from startups to Fortune 500 firms, offering flexible staffing solutions without long-term contracts or setup fees. By leveraging a vast network of qualified professionals, Outsourcey helps clients reduce operational costs while improving efficiency and scalability, ensuring that businesses can effectively meet their project demands across various industries.

📋 Description

• Respond promptly to customer inquiries via email, providing accurate information and resolving issues efficiently • Assist customers with order status inquiries, shipment tracking, and estimated delivery times • Handle subscription-related requests, including upgrades, downgrades, renewals, and troubleshooting billing issues • Process cancellation requests, initiate refunds when applicable, and provide retention offers when appropriate • Identify and escalate complex or unresolved issues to the appropriate teams while ensuring timely follow-up • Maintain and update customer support documentation, FAQs, and internal knowledge bases to improve response efficiency • Manage wholesale customer onboarding by reviewing applications, following up on missing information, communicating next steps, supporting initial orders, maintaining accurate records, and tracking outstanding actions through completion • Post pre-approved content across designated social and digital platforms according to the content calendar and SOPs, while checking accuracy, maintaining posting records, and escalating any missing assets or scheduling issues • Handle recurring administrative and reporting tasks by completing event registrations and documentation, organising business records, updating and generating reports, following up on forms and requirements, and supporting ongoing coordination in line with established SOPs

🎯 Requirements

• Minimum 2.5 years of proven experience in customer support, preferably in a non-voice capacity (chat and email) • Strong written communication skills with attention to detail and clarity • Ability to multitask and manage multiple inquiries simultaneously • Familiarity with order management systems and CRM tools • Problem-solving mindset with a proactive approach to issue resolution • Confident using AI tools such as ChatGPT to improve productivity, assist with emails and documentation, organise information, and support reporting tasks • Experience handling subscriptions, refunds, and escalations is a plus

🏖️ Benefits

• Competitive salary • Opportunity to shape the HR function of a rapidly growing BPO • Work closely with a team of industry leaders who have successfully scaled BPOs in the past • Career growth and development opportunities