Technical Account Manager

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October 29

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Oversee (formerly FairFly)

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Artificial Intelligence • B2B • Transport

Oversee is a company that specializes in travel spend optimization, providing comprehensive solutions for travel management companies, travel agencies, and online travel agencies. Its platform utilizes AI-driven tools to optimize travel policies, assure air and hotel prices, and transform fare and rate fluctuations into client savings. Oversee partners with businesses to ensure compliance, maximize travel budgets, and unlock growth opportunities without compromising service quality. Their technology aids in real-time sourcing optimization and contract auditing, ensuring significant discount savings and error reduction. The company is committed to elevating travel programs with data-driven insights and actionable supplier performance metrics, enhancing traveler experiences while maintaining cost-effectiveness.

11 - 50 employees

🤖 Artificial Intelligence

🤝 B2B

🚗 Transport

📋 Description

• Own the end-to-end onboarding, implementation, and technical support experience for new TMC customers using our Agentic AI platform, “AgentSee”; • Drive adoption, usage, and expansion by helping customers unlock value and scale AgentSee across their organization; • Serve as the primary post-sales partner for TMC clients — working with IT, operations, and business stakeholders; • Troubleshoot complex customer issues and collaborate with Product & Engineering to surface and resolve technical limitations; • Build internal processes, documentation, and onboarding flows as the first TAM hire; • Influence product direction by bringing real-world customer feedback into our product roadmap; • Partner closely with cross-functional teams to bring new features to market and ensure technical success.

🎯 Requirements

• 3+ years in a technical client-facing role (TAM, Implementation Engineer, Solutions Engineer, etc.) • Demonstrated success driving adoption and scaling of highly configurable technologies, (AI, PaaS, Automation, etc.) based on client specific needs • Technology Proficient Consultant — you understand how products are built, speak “engineering,” and know your way around APIs, integrations, and product architectures • Experienced working in startups or hypergrowth environments, ideally helping launch or scale new products • Comfortable with ambiguity and building from scratch — you’ve been first in role or created processes where none existed • Naturally curious, proactive, and motivated by solving hard problems with smart people • Strong communicator and project manager — able to align internal teams and external stakeholders with clarity and confidence • You don’t just follow checklists — you know how to challenge assumptions, identify blockers, and move implementation forward

🏖️ Benefits

• medical • dental • vision • a 401(k) plan • paid time off • bonuses