Help Desk Specialist

Job not on LinkedIn

March 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

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Ovex Technologies Pakistan (Pvt.) Ltd.

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B2B • SaaS • Customer Support

Ovex Technologies Pakistan (Pvt. ) Ltd. is a leading provider of comprehensive business process outsourcing (BPO) services that simplify customer support, accounting, finance, and IT operations. The company focuses on delivering a holistic customer experience through customized solutions that integrate strategy, technology, and operations. With offerings such as inbound and outbound customer support, technical assistance, medical billing, and accounting outsourcing, Ovex is dedicated to enhancing operational efficiency and customer satisfaction for businesses across various sectors.

201 - 500 employees

Founded 2009

🤝 B2B

☁️ SaaS

📋 Description

• We are looking for a skilled help desk specialist to provide fast and effective support to our clients. • Responding to queries in person and over the phone, assess and diagnose computer hardware and software problems, and implement effective solutions. • Provide basic computer training, modify hardware systems, install computer peripherals, and perform basic computer maintenance.

🎯 Requirements

• Bachelors degree in computer science, information technology, or a similar field. • 3+ years working as a help desk specialist. • Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors. • Knowledge of computer software systems, including databases, office applications, and operating systems. • Excellent analytical and diagnostic skills. • Advanced knowledge of help desk software and remote-access systems. • High-level communication skills. • Ability to troubleshoot complex hardware and software issues. • Patience and understanding.