Customer Success Manager, Strategic

October 30

Apply Now

Receive Emails with Similar Jobs

Owner.com

WebsiteLinkedInAll Job Openings

Owner is the all-in-one platform for managing a restaurant's digital presence. We empower restaurant owners to truly own their restaurant, on the web. Our product helps them take back control from large corporations who are stealing their customer relationships and charging them unfair fees.

11 - 50 employees

📋 Description

• Manage marquee, high-volume, and multi-location restaurant customers • Own the full customer lifecycle for a dedicated book of business, serving as the primary point of contact • Deliver a high-touch, consultative experience that drives product adoption, customer value, and long-term retention • Act as a trusted restaurant consultant, helping customers optimize new and repeat business through Owner.com’s tools and product offerings • Provide valuable feedback to cross-functional teams to shape the future of our product roadmap

🎯 Requirements

• 3+ years of experience in Customer Success, Account Management, or a related role. • A strong background in B2B and/or B2B2C in SaaS, ideally within the food/hospitality and technology space. • Proven success managing high-ARR, multi-location accounts, and delivering results across the full customer lifecycle. • Experience working with SMB/mid-market customers and balancing the unique demands of this segment. • Passionate about creating high-touch, strategic customer journeys that drive measurable success. • Skilled at identifying and monitoring customer health metrics to mitigate risks and maximize growth opportunities. • Familiarity with Customer Success tools (e.g., Salesforce, Sales Loft, TalkDesk, Gong, Loom, Sigma). • A passion for building strategic, high-touch customer journeys and identifying key health indicators. • Proven ability to de-escalate challenging conversations, handle cancellations, and own retention metrics. • Comfortable managing high meeting volumes while context-switching effortlessly to meet diverse customer needs. • Demonstrate strength in objection handling, conflict resolution, and delivering impactful, consultative solutions. • Adept at interpreting and using data to guide customer conversations and decision-making. • Commitment to personal growth and continuous development. • Bonus: Experience working in a restaurant, bringing real-world insights to customer consultations.

🏖️ Benefits

• The estimated base salary range for this role is $70k - 120k USD / $96k - 164k CAD plus a generous pre-IPO equity package • Other benefits include comprehensive health coverage • Work from anywhere (remote-first workplace) • Unlimited PTO - plus extra fun perks!