Customer Success Manager

🕒 August 21

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 27%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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OX Security

WebsiteLinkedInAll Job Openings

51 - 200 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 Venture Round on 2023-08

Cybersecurity • SaaS • Enterprise

OX Security is a leading provider of Application Security Posture Management (ASPM) solutions, dedicated to enhancing software supply chain security. The company offers a comprehensive platform that integrates seamlessly into CI/CD pipelines to provide visibility, risk prioritization, and remediation of vulnerabilities throughout the software development lifecycle. By leveraging a centralized approach, OX Security helps organizations manage AppSec processes effectively, fostering collaboration and eliminating data silos. The platform empowers businesses to adopt the 'shift-left' security methodology, ensuring that security measures are built into the early stages of development to improve protection and accelerate release cycles. OX Security is recognized for its exceptional support and innovative tools that offer a holistic view of application security, making it a trusted partner for enterprises seeking to enhance their cybersecurity posture.

📋 Description

• Lead onboarding for new customers, ensuring a smooth and successful implementation • Provide training and guidance to help customers integrate OX into their workflows • Build and maintain strong relationships with key stakeholders • Act as a trusted technical advisor, supporting customers throughout their lifecycle • Handle customer inquiries and resolve issues in a timely and effective manner • Collaborate with Product and Engineering to address complex challenges and improve the product • Monitor customer usage, drive adoption, and identify opportunities for growth (retention, upsell, cross-sell) • Partner closely with Sales to ensure long-term customer success

🎯 Requirements

• Bachelor’s degree in Business, Computer Science, or a related field • 3+ years of experience in Customer Success or a similar customer-facing role in a SaaS company • Experience in cybersecurity / application security - strong advantage • Ability to manage multiple customers and projects simultaneously • Strong technical aptitude and ability to understand complex environments • Excellent communication and relationship-building skills • Problem-solving mindset with a strategic approach • Comfortable working in a fast-paced, startup environment • Experience working with enterprise customers • Background in DevSecOps / SDLC / application security • Experience working cross-functionally with Product and Engineering • Passion for cybersecurity and working with technical products