Oyster
501 - 1000 employees
Founded 2020
💼 Consulting
📦 Logistics
👥 HR Tech
Consulting • Logistics • HR Tech
Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.
Senior Vendor Relationship Manager
🕒 October 2
🌐 Romania, Hungary, +4 more countries – Remote
💵 RON225k - RON280k / year
⏰ Full Time
🟠 Senior
💰 Account Manager
👻 Ghost score 0%
Where this job comes from
Posted on Oyster's careers page, not through a job board
First seen by Remote Rocketship October 2
Still open on Oyster's site. Checked 9 hours ago.
Oyster
501 - 1000 employees
Founded 2020
💼 Consulting
📦 Logistics
👥 HR Tech
Consulting • Logistics • HR Tech
Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.
📋 Description
• Own and evolve Oyster’s global network of external payroll partners and core compliance providers • Serve as subject matter expert and primary operational and commercial owner for strategic multi-country payroll partners • Oversee end-to-end payroll delivery workflows, cut-off calendars, variance analysis, GTN calculations, statutory filings, and failure modes • Monitor partner SLA compliance, data payload delivery, payroll cut-off adherence, capacity, readiness, and processing controls • Define partner strategy, governance, scorecards, review cadences, escalation thresholds, and improvement plans • Hold partners accountable for accuracy, timeliness, statutory compliance, responsiveness, controls, and customer outcomes • Manage the vendor relationship lifecycle from selection and onboarding through transition, consolidation, or exit • Evaluate partner capabilities, market coverage, operational maturity, security/compliance posture, and scalability • Establish and monitor KPIs, SLAs, scorecards, remediation plans, and performance baselines • Lead executive business reviews and performance discussions with partner leadership • Translate performance data into recommendations for Operations, Product, Finance, Legal, Customer teams, and leadership • Conduct vendor compliance audits, risk assessments, operational reviews, regulatory monitoring, and compliance tracking • Build relationships with external partner leadership teams and lead commercial negotiations, renewals, pricing, remedies, and service changes • Lead complex, multi-market payroll escalations through root-cause analysis, recovery, prevention, and executive communication • Identify and onboard new partners to strengthen global coverage and capabilities • Advise internal teams and guide partner selection based on customer needs and business priorities • Maintain secondary oversight of Health & Safety and Compliance vendor relationships • Coordinate cross-functional responses to critical operational issues and drive end-to-end resolution • Audit and refine workflows, documentation, knowledge management, automation, and AI-enabled reporting • Analyze ticket trends and queries to identify systemic issues and create preventative resources • Lead People Services and cross-functional projects supporting Oyster’s mission
🎯 Requirements
• 5+ years of direct experience managing multi-country Payroll Vendors and Compliance/Health & Safety partners in a global environment • Strong technical understanding of end-to-end payroll processing cycles, Gross-to-Net (GTN) calculations, statutory filings, and payroll controls • Significant experience owning strategic payroll and compliance vendor relationships in a global or multi-country environment • Deep understanding of payroll operations, compliance tracking, risk assessments, statutory controls, regulatory monitoring, and global legal standards • Evidence of improving vendor performance and regulatory alignment through KPIs, SLAs, vendor compliance audits, governance, remediation, and executive business reviews • Commercial negotiation and contract-management capability, including pricing, service levels, remedies, renewals, and trade-offs • Strong analytical and problem-solving skills • Commercially minded and solutions-oriented approach • Exceptional relationship-building and influencing skills • Strong ownership mindset and ability to operate autonomously in a fast-paced environment • Experience managing complex escalations and driving resolution across multiple stakeholders • Excellent written and verbal communication and presentation skills • Experience partnering across Operations, Legal, Support, Sales, and Customer-facing teams • Process-oriented approach and focus on scalability and operational maturity • Comfortable working in ambiguity and shaping evolving operational functions and frameworks • Track record of proactive business partnering with HRBPs, Lifecycle Teams, and Pay teams • Fluent English language • Reliable home internet connection or ability to obtain one • [BONUS] Experience with global vendors across APAC, EMEA, LATAM, or AMER • [BONUS] Experience building or scaling vendor governance programs and operational frameworks • [BONUS] Additional languages • [BONUS] Experience in a fast-paced, scaling startup or global tech environment • [BONUS] Experience implementing AI tools or automation workflows • Must be legally authorized to work where you live
🏖️ Benefits
• Equity • Fully remote work from home • Work from anywhere, subject to authorization to work where you live • 40 days off per year including holidays and vacation, or more if required by country • Mental health support through Plumm • Monthly wellbeing allowance through ThanksBen • At least three months’ paid parental leave with job protection for up to 12 months or as required locally • WFH stipend for laptop and home office equipment • Flexible, asynchronous, collaborative work • Inclusive work environment and reasonable accommodations • No office requirement
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