Service Delivery Automation Analyst

Job not on LinkedIn

🔥 8 minutes ago

🇪🇺 Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oyster

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2020

💼 Consulting

📦 Logistics

👥 HR Tech

Consulting • Logistics • HR Tech

Oyster® is an automated global employment platform that simplifies the process of hiring and managing international talent. With coverage in 180+ countries, Oyster provides solutions for global payroll, compliance, employee benefits, and talent mobility, allowing companies to onboard and manage both full-time employees and contractors efficiently. By leveraging deep local knowledge and expert guidance, Oyster helps businesses navigate the complexities of international hiring and scaling their workforce globally.

📋 Description

• Map payroll processes from start to finish, including system flows, validation, calculations, reconciliation, reporting, deadlines, country-specific rules, and exceptions • Identify repetitive tasks, manual checks, recurring problems, customer and Team Member impact, risks, implementation effort, and cross-country applicability • Remove unnecessary process steps and prevent missing information, avoidable requests, and errors before payroll • Translate payroll policies and requirements into documented, version-controlled rules with effective dates and required data • Use LLMs to interpret requests, extract information from documents and emails, and route cases appropriately • Build validation checks for AI-generated outputs before they affect payroll • Create, connect, and maintain workflows using n8n, Alteryx, LLM tools, service platforms, payroll systems, databases, APIs, and internal tools • Select rule-based logic, workflow automation, AI, or human review according to the task • Implement audit trails, error handling, alerts, exception queues, and approval controls • Prototype and test automations against real payroll scenarios, unusual cases, and exceptions • Conduct shadow testing and parallel runs before live payroll changes • Automate information sharing, payroll-input checks, pay-impact exception identification, and payroll-to-invoice reconciliation • Monitor performance, troubleshoot issues, measure improvements, and improve or retire solutions after launch • Partner with Product, Engineering, and Data on platform-level solutions and convert operational insights into requirements and examples • Apply privacy, security, and responsible-AI standards to sensitive payroll information and escalate uncertain or compliance-sensitive cases

🎯 Requirements

• Currently based within the EMEA region • 3+ years of relevant experience in operations automation, process improvement, business or process analysis, payroll operations, internal tooling, or a similar field • Built workflows into production using n8n, Alteryx, Make, Zapier, Power Automate, or similar tools • Experience monitoring and maintaining production automations after launch • Experience using LLMs to convert unstructured text or documents into usable data • Experience with APIs, webhooks, and system integrations • SQL and data analysis skills, including investigating, combining, and validating information from multiple sources • Ability to turn inconsistent inputs, unusual cases, and complex requirements into clear rules and data requirements • Understanding of checks, controls, discrepancy investigation, and accuracy requirements affecting payroll • Ability to explain technical ideas clearly to non-technical colleagues • Ability to own projects through implementation, testing, launch, monitoring, and maintenance • Authorization to work where you live • Experience with multi-country payroll, Employer of Record services, finance operations, or HR operations would be helpful • Understanding of gross-to-net calculations, payroll cut-offs, statutory deductions, taxable benefits, expense taxability, and reconciliation would be helpful • Experience validating or reconciling payroll or financial data would be helpful • Familiarity with Zendesk or other customer service platforms would be helpful • Hands-on n8n or Alteryx experience would be helpful • Experience with prompt design, AI agents, or RAG workflows would be helpful • JavaScript or Python skills would be helpful • Experience measuring operational improvements using accuracy, processing time, service-level, or error-rate metrics would be helpful

🏖️ Benefits

• Fully remote work from home • Work from anywhere, subject to authorization to work where you live • 40 days off per year, including holidays and vacation, or more if required by country • Plumm mental well-being service • Monthly wellbeing allowance in ThanksBen wallet • At least three months’ paid parental leave for all new parents • Job protection for up to 12 months or as required locally • Laptop and home office equipment stipend • Asynchronous, collaborative work environment • Inclusive, global work environment • Reasonable accommodations throughout the recruiting process