Resident Service Engineer

September 4

🎰 Nevada – Remote

Although this job is listed in Nevada, this company may be open to hiring remote in other states.

💵 $70k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

🦅 H1B Visa Sponsor

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Packsize

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eCommerce • Manufacturing • Transport

Packsize is a company that specializes in on-demand packaging solutions, offering automated and customizable packaging systems designed to optimize shipping efficiency and sustainability. Their innovative approach to packaging, referred to as SMART Packaging, focuses on creating eco-friendly, regulatory-compliant packaging solutions that cater to diverse industry needs. Packsize's systems cater to various sectors, including eCommerce, manufacturing, and logistics, helping businesses reduce waste, cut costs, and enhance customer satisfaction.

501 - 1000 employees

Founded 2002

🛍️ eCommerce

🚗 Transport

📋 Description

• Install, configure and maintain Packsize equipment solutions onsite at customer facilities • Perform start-up testing and deliver customer training on product capabilities and maintenance • Troubleshoot issues using technical drawings and documentation • Work cross-functionally with R&D, Software and Quality Engineering teams • Perform routine maintenance and emergency services • Analyze customer KPIs to identify machine performance issues and perform maintenance • Continuous learning of customer operational processes, packaging designs and specifications • Scheduling tasks at customer job sites and basic clerical duties (emails, expense reports, travel arrangements, technical reports) • Adhere to safety requirements and protocols related to moving parts and electricity • Machine operation: clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue • Available on-call and able to travel overnight for training • Ability to travel domestically by vehicle or airplane

🎯 Requirements

• Customer service focus • Knowledge of Windows platforms • Knowledge of and effective use of hand tools • Knowledge of mechanical platforms • Ability to work independently with little or no direct supervision • Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required • Associates Degree, Vocational Training or equivalent experience • Bachelor's Degree in a related area preferred

🏖️ Benefits

• The salary range for this role is $70,000 USD -$75,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway. At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places. Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.