AI Enablement Lead

November 18

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Paddle

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SaaS • Fintech • B2B

Paddle is a comprehensive merchant of record and payment solution specifically designed for SaaS businesses. It provides a complete suite of products and services including billing, subscription management, pricing strategies, tax compliance, fraud protection, and more. Paddle helps software companies manage payments, streamline billing, and enhance customer retention with tools like ProfitWell Metrics and Price Intelligently. By handling sales taxes, fraud liability, and all aspects of the billing process, Paddle enables SaaS businesses to focus on growth without worrying about the complexities of global compliance.

201 - 500 employees

☁️ SaaS

💳 Fintech

🤝 B2B

💰 Debt Financing on 2022-05

📋 Description

• Enable AI adoption across Paddle: Build and scale an AI Champions Network — equipping champions in each department to identify use-cases, gather feedback, and share best practices. • Operationalise the AI strategy: Translate Paddle’s AI strategy into clear playbooks, training programmes, and success metrics. • Drive enablement & training: Partner with our Learning & Development and Communications teams to design and deliver onboarding, tutorials, and workshops that raise AI literacy across the company. • Manage the Agent Platform rollout: Coordinate implementation and feedback loops for our internal AI Agent Platform — working closely with our AI Engineering and Analytics Engineering teams. • Governance & responsible AI: Collaborate with Legal, Security, and Data Governance to ensure all AI use-cases meet ethical and compliance standards. • Measure ROI & impact: Define adoption metrics and ROI frameworks to measure how AI initiatives drive efficiency, productivity, and insight generation. • Act as an internal connector: Bridge the gap between technical teams and business stakeholders — turning opportunities into tangible solutions. • Champion community & communication: Build an internal community around AI — run office hours, newsletters, and demos showcasing new use-cases and success stories.

🎯 Requirements

• Experienced in AI enablement, strategy, or transformation — ideally in a fintech or SaaS environment. • Skilled at working cross-functionally across technical and commercial teams. • Familiar with enterprise AI tools (OpenAI, Dust, n8n, Sana, etc.) and agentic or LLM-driven systems. • Strong in change-management, communication, and training programme design. • Comfortable building governance frameworks for safe, compliant AI adoption. • Excited by metrics — you think in terms of adoption, ROI, and measurable business impact. • A natural storyteller who can bring others along the AI journey.

🏖️ Benefits

• attractive salaries • stock options • unlimited holidays • enhanced parental leave • retirement plans • private healthcare • well-being initiatives