Customer Service Representative, German/English

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November 25

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PAJ

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PAJ est un collectif de jeunes consultants et chercheurs regroupés autour d'un intérêt commun pour le travail, sa réalité, ses évolutions et les enjeux qu'il soulève.

1 - 10 employees

📋 Description

• Be the first reassuring point of contact: You call customers when they need help and remain calm, clear and empathetic in urgent situations. • Handle inquiries with care: You manage written and phone requests and find customer-friendly, clear solutions. • Ensure follow-up: You document everything precisely and ensure smooth service processes.

🎯 Requirements

• You are extroverted with a naturally positive, empathetic manner. • You enjoy working in a team and give your best when people rely on you. • You stay calm under pressure and handle difficult situations positively. • You deliver careful, top-quality service, both verbally and in writing. • You can communicate professionally in German and English.

🏖️ Benefits

• Real impact: Every call you take helps someone protect what matters most to them. • Strong team: We value a supportive work environment — you are never alone in difficult moments. • Transparency & development: Clear processes, continuous feedback and many opportunities to grow within a growing team. • Modern tools & training: We ensure you can fully develop your potential.