Customer Success Architect

🕒 August 7

🦌 Connecticut, New York, +3 more states – Remote

🦌 Connecticut – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote

💵 $142k - $230k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives • Build, maintain, and execute strategic account plans • Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings • Serve as the primary advisor across technical initiatives and strategic business outcomes • Identify and mitigate risks within the customer portfolio • Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value • Act as the voice of the customer to influence product development and customer success strategies • Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI • Deliver strategic insights to help customers achieve business goals • Contribute to the evolution of Customer Success playbooks and best practices

🎯 Requirements

• 5+ years of experience in technical, customer-facing roles such as Customer Success, Solutions Architecture, Sales Engineering, or Professional Services • Experience managing a portfolio of large, complex customers with $1M+ ARR • Experience driving strategic initiatives and delivering measurable outcomes • Experience partnering with technical stakeholders including DevOps, Engineering, CTOs, and CIOs • Ability to tailor communication across audiences • Ability to own account strategy, influence executive conversations, and proactively drive adoption and expansion • Strong project management skills • Strong executive communication skills • Strong discovery, stakeholder management, and value-based storytelling skills • Hands-on knowledge of observability, monitoring, and cloud-native environments • Familiarity with Kubernetes, Prometheus, OpenTelemetry, and distributed systems • Curiosity, growth mindset, and ability to turn ambiguity into opportunity • No immigration sponsorship is available; applicants must not require work visa sponsorship

🏖️ Benefits

• Remote work • Restricted stock units may be included • Bonus may be included • Employee benefits package • Reasonable accommodations for qualified individuals with disabilities • Equal opportunity employment