Manager, Customer Success Engineering

🕒 October 3

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Manage a team driving key technical outcomes, product adoption, and serving as the point of contact for technical and product questions • Lead Scale and Optimize Engineers in customer best practices, escalations, prescriptive guidance, and technical support • Measure team effectiveness against Customer Health, feature adoption, Consumption, Reference-ability, and Renewals metrics • Ensure customers maximize return on investment by implementing and operationalizing Palo Alto Networks solutions • Attract, hire, retain, and onboard Scale and Optimize Engineers • Foster collaboration across internal teams and the customer lifecycle • Work with Product and Engineering managers on feature requests, enhancements, and opportunities to improve the Scale and Optimize team • Partner with Sales representatives and Renewals managers on opportunities and upsell potential • Increase customer lifetime value through advocacy and reference-ability • Engage with customer stakeholders from management through C-level/influencer • Capture and communicate customer feedback internally • Assess interactions with top customers, including product performance, usage, and support experience • Drive continuous operational improvement, quality management, innovation, and accountability

🎯 Requirements

• 5+ years experience working in pre-sales, account management, customer success, technical consulting or similar roles related to driving customer success and adoption • Experience with cloud solutions such as Google Cloud Platform, Microsoft Azure, or Amazon Web Services preferred • Ability to inspire others • Ability to manage influence through persuasion, negotiation, and consensus building • Deep understanding of networking/security technologies and experience implementing related solutions • Deep business operations expertise, including SFDC and Gainsight; experience creating reports and dashboards highly preferred • Ideally combined background in post-sales, sales, and consulting services • Strong empathy for customers and passion for revenue and growth • Deep understanding of value drivers in recurring revenue business models • Analytical and process-driven mindset • Demonstrated desire for continuous learning and improvement • Excellent communication and presentation skills • Strong leadership skills with validated ability to influence at the highest levels • Demonstrated success in negotiation and strategy implementation • Ability to balance extraordinary service with financial performance, revenue, and profits • Relevant Bachelor’s degree or equivalent experience; preference for computer science or related background or equivalent military experience required • Must be eligible to work without immigration sponsorship; Palo Alto Networks will not sponsor work visas for this position

🏖️ Benefits

• Restricted stock units may be included • Bonus may be included • Employee benefits are offered (specific benefits not listed) • Remote work arrangement

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