Staff Customer Engineer – Koi

🕒 Yesterday

🏄 California – Remote

🏄 California – Remote

💵 $95.2k - $154k / year

⏰ Full Time

🔴 Lead

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Palo Alto Networks

WebsiteLinkedInAll Job Openings

10,000+ employees

🔒 Cybersecurity

🏢 Enterprise

💰 $1M Seed Round - Morta Security on 2013-02

Cybersecurity • Enterprise

Palo Alto Networks is a global cybersecurity company that provides AI-driven platforms, products, and services to protect networks, cloud workloads, endpoints, and applications. Its portfolio includes next-generation firewalls, SASE and Prisma Cloud (CNAPP) offerings, the Cortex security operations suite (XDR, XSOAR, XSIAM), and Unit 42 threat intelligence and incident response services. Palo Alto Networks helps enterprises secure AI deployments, automate SOC workflows, and prevent, detect, and respond to sophisticated threats across hybrid and multi-cloud environments.

📋 Description

• Act as a technical bridge between engineering and customer-facing teams • Own end-to-end resolution of technical issues, including diagnosing complex bugs and managing deployment to customer environments • Develop deep expertise in product architecture, capabilities, internal systems, and technical roadmap • Enable Domain Consultants to run POVs through deployment, troubleshooting, and value demonstration • Support internal teams in diagnosing and resolving complex customer issues • Build internal tools and systems for independent support-team triage • Reduce engineering dependency for routine support and POV-related issues • Lead or own triage of complex, high-impact customer issues • Partner with engineering to identify root causes and drive sustainable fixes • Identify and eliminate recurring friction in POVs and customer deployments • Contribute to internal documentation, troubleshooting guides, and playbooks

🎯 Requirements

• B.Sc. in Computer Science, Industrial Engineering, Software Engineering, or a related technical discipline (or equivalent practical experience) • Strong software engineering background with deep, system-level understanding of software architectures, network, and infrastructure • Proven experience diagnosing, debugging, and resolving complex technical issues in real-world, production customer environments • Ability to quickly master new system architectures and independently debug unfamiliar, legacy, or proprietary codebases • Experience partnering with pre-sales, field engineering, or customer success teams to support the technical retention lifecycle • Exceptional communication and presentation skills in English • Builder mentality with a track record of developing scalable tools, automation scripts, and repeatable processes • Experience in the cybersecurity sector or at a cyber-focused technology company is preferred • Foundational software engineering background and practical understanding of software architectures, network, and infrastructure is preferred

🏖️ Benefits

• Restricted stock units may be included • Bonus may be included • Immigration sponsorship eligible • Reasonable accommodations for qualified individuals with a disability or special need