Customer Success Engineer, Prisma SASE

Job not on LinkedIn

October 23

🏈 Ohio – Remote

Although this job is listed in Ohio, this company may be open to hiring remote in other states.

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

🦅 H1B Visa Sponsor

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Palo Alto Networks

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Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Play a strategic role in driving customer success by providing advanced technical expertise and leadership. • Work closely with CISOs, CTOs, security, cloud, network, and other technical teams from the world’s largest organizations. • Focus on ensuring successful deployment, adoption, and optimization of our solutions. • Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs. • Ensure customers achieve operational excellence by fully adopting and optimizing new features. • Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives. • Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies.

🎯 Requirements

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies. • Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP. • Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs. • Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases. • Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts. • High-level consultative skills, capable of influencing decisions and driving customer success strategies. • Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark. • Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real-time. • Detailed understanding of NoC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network. • Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs. • Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks. • Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs. • Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches. • Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus. • Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments.

🏖️ Benefits

• Employee benefits may include restricted stock units and a bonus.