Director, Professional Services – U.S. Public Sector, Active Top Secret Clearance

Job not on LinkedIn

November 25

☕ Washington – Remote

Although this job is listed in Washington, this company may be open to hiring remote in other states.

💵 $230k - $268k / year

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Palo Alto Networks

WebsiteLinkedInAll Job Openings

Cybersecurity • Enterprise • AI

Palo Alto Networks is a leading cybersecurity company that offers a comprehensive suite of products and services designed to protect networks, cloud environments, and enterprise operations from cyber threats. The company's offerings include advanced threat prevention, network security, cloud security, IoT security, endpoint protection, and managed detection and response services. With a strong emphasis on AI-driven security operations and zero trust architectures, Palo Alto Networks is recognized as a leader in enterprise firewall solutions and other areas of cybersecurity across numerous sectors worldwide. The company provides expertise in threat intelligence, incident response, and proactive assessment to help organizations secure their infrastructure and data. Their solutions cater to a variety of industries, including financial services, healthcare, manufacturing, and the public sector. Palo Alto Networks is committed to advancing cybersecurity with AI-powered precision to ensure comprehensive protection and efficient threat response.

10,000+ employees

Founded 2005

🔒 Cybersecurity

🏢 Enterprise

💰 $10M Series C on 2008-11

📋 Description

• Set the strategic vision and direction for all post-sales technical service delivery in the US Public Sector, ensuring consistent and high-quality execution for Palo Alto Networks’ NetSec Products. • Act as the single point of accountability for technical services, interfacing with GCS, Sales, Product, Engineering, and Partner teams to ensure alignment and delivery of business outcomes. • Serve as the Executive Sponsor for strategic US Public Sector accounts, engaging with executive-level customer stakeholders (e.g., CIOs, CISOs) to provide value reviews and resolve high-stakes escalated issues. • Build and develop a high-performing team of technical professionals through hiring the best talent in the industry, mentoring/coaching, and performance management in line with the defined capability requirements for the team. • Drive and achieve business and operational objectives including maintaining consistently high utilization of PS consultants through optimal planning and backlog management. • Design and maintain the best resource mix across FTEs and contractors, maximizing quality and agility. • Reduce Time to Value (TTV) by accelerating deployment and adoption timelines. • Contribute to Service Sales Growth by enabling scalable, value-driven technical offerings. • Achieve global target service margin ratios through delivery efficiency and cost control. • Build and sustain strong, strategic relationships with subcontractors and delivery partners. • Ensure high levels of customer satisfaction (CSAT) through proactive support and continuous improvement. • Drive continuous improvement across the delivery of Netsec Professional Services and Customer Success Engineering, through the use of Automation and AI to drive efficiency, quality, and scale. • Standardize and continuously optimize the NetSec operating rhythm and delivery practices to improve service health. • Represent US Public Sector region at a global level, sharing customer insights, local challenges, and opportunities for regional impact.

🎯 Requirements

• 10+ years of experience in technical services, professional services, customer success, support or related functions within a high-growth SaaS/cloud enterprise environment. • 5+ years of experience in a leadership role managing regional teams, including direct and matrixed reporting lines. • Demonstrated success in managing performance against KPIs related to deployment, adoption, margin, utilization, and CSAT. • Strong foundational understanding of Internet security concepts and products, with a demonstrated knowledge of NGFW and SASE (Secure Access Service Edge) architecture and its components. • Demonstrated experience running a profitable Professional Services or Customer Success business, including achieving revenue/margin targets, managing backlog, health and optimizing project closure rates. • Skilled in key business systems, including: Experience with Professional Services Automation (PSA) tools (e.g., Clarizen, Certina, Kantata) for tracking metrics like utilization, time-off, and backlog. • Experience with Sales Management tools (e.g., Salesforce) for revenue forecasting and pipeline review. • Experience with Business Intelligence (BI) tools (e.g., Tableau) for reporting on key operational metrics. • Demonstrated ability to manage critical customer escalations effectively and ensure prompt resolution for high-profile clients. • Excellent written and verbal communication skills with the ability to clearly articulate complex technical knowledge to non-technical individuals and leadership. • Undergraduate degree in a related field (CS, IS, EE, CE, IT, etc.) or commensurate experience. • US Government DoD Active Top Secret Clearance or higher. • Relevant industry certifications such as CISSP and/or PMP are highly desirable. • Background in cybersecurity or enterprise IT preferred. • Ability to travel up to 25%+ domestically to customer sites and internal business meetings.

🏖️ Benefits

• Employee benefits may include restricted stock units and a bonus.