Director, Tech Enablement

🕒 August 7

🚗 Michigan – Remote

🚗 Michigan – Remote

⏰ Full Time

🔴 Lead

👔 Director

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Papa Johns

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🏨 Hospitality

👥 B2C

🍽️ Food & Beverage

Hospitality • B2C • Food & Beverage

Papa Johns is an international pizza restaurant chain that offers pizza delivery and carryout services. Known for its slogan 'Better Ingredients. Better Pizza. ', the company provides a variety of pizzas, sides, and desserts to customers through its extensive menu. Papa Johns emphasizes customer rewards through its Papa Rewards program, allowing users to earn points for every dollar spent and redeeming them for menu items. The company operates numerous franchises across the United States and Canada, focusing on providing quality ingredients and customer convenience with options like online ordering and a mobile app. Papa Johns is also involved in providing gift cards and promotional offers to enhance customer experience.

📋 Description

• Own 24/7 operational responsibility for all production systems, platforms, and services • Establish and manage daily operational health checks, system dashboards, and service reviews • Lead Major Incident Management with escalation paths, communicator roles, and incident commander playbooks • Maintain runbooks, failover plans, and operational procedures for critical services • Manage Tier 1–3 operational support teams across infrastructure, cloud, network, SRE/DevOps, and application operations • Execute SLA/OLA frameworks and oversee service desk ITSM workflows • Ensure operational readiness for applications, releases, and infrastructure deployments • Help lead weekly Change Advisory Board sessions and enforce change-management guardrails • Oversee release pipelines, deployment windows, rollback procedures, and post-change validation • Enforce MTTA/MTTR targets and oversee Root Cause Analysis processes • Manage real-time operations dashboards, proactive alerting, capacity monitoring, and KPI-driven operations reviews • Ensure patching, backups, restore testing, disaster recovery drills, configuration management, provisioning, cost monitoring, and operational hygiene • Own security, compliance, audit-readiness, vulnerability-remediation, disaster-recovery, asset-inventory, and CMDB controls • Lead the technology FinOps practice and optimize budgetary commitments and vendor partnerships • Manage shift scheduling, on-call rotations, follow-the-sun support models, staffing, training, certification, cross-skilling, SOP reviews, and continuous improvement • Serve as a subject-matter-expert liaison across the Technology and Infrastructure group, from architecture and networking through production monitoring and observability

🎯 Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field • Relevant certifications such as ITIL, CompTIA, or cloud platform certifications (AWS, Azure, or Google Cloud) preferred • Proven experience in IT operations, service management, or infrastructure support • Strong understanding of SLOs/SLAs and incident management best practices • Experience with change management, patch management, and vulnerability remediation • Ability to manage 24/7 operational responsibility for production systems, platforms, and services • Knowledge of monitoring, observability, operational analytics, cloud and infrastructure operations, security, compliance, audit readiness, disaster recovery, FinOps, and workforce management

🏖️ Benefits

• Equal opportunity employer • Federal contractor participation in the E-Verify program • Compliance with Right to Work requirements • Official E-Verify and Right to Work notices available in English and Spanish • Affirmative Action employer