Senior Category Manager, Merch Operations

4 days ago

🗽 New York – Remote

Although this job is listed in New York, this company may be open to hiring remote in other states.

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

🛒 Procurement

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Parachute Health

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SaaS • B2B • Compliance

Parachute Health is a healthcare technology company that provides a SaaS platform for digitizing and streamlining Durable Medical Equipment (DME) ordering and ePrescribing. Its platform connects clinicians, DME/HME suppliers, and payors to accelerate order entry, automate intake (including AI-based fax digitization), integrate with EHRs and ERPs, and improve order accuracy and compliance. Parachute emphasizes security and regulatory compliance (HIPAA, SOC 1/2, HITRUST) while serving B2B healthcare customers across the care continuum.

201 - 500 employees

Founded 2015

☁️ SaaS

🤝 B2B

📋 Compliance

📋 Description

• Lead, mentor, and develop a team of Merchandise Operations specialists • Establish and maintain a performance-driven culture • Clearly document performance conversations and ensure alignment between management expectations and team understanding • Foster an environment that encourages innovation, accountability, and continuous improvement • Collaborate with other Merchandise leaders to ensure consistency in processes, standards, and approaches across sub-teams • Oversee in-depth analysis and research within the DME categories of Ostomy, Urology, Incontinence, and Wound Care • Build and maintain the digital catalog in our Content Management System (CMS) • Lead the development and execution of data-driven catalog strategies • Ensure robust category documentation • Oversee the analysis of complex insurance coverage criteria requirements • Develop and maintain comprehensive project plans with clear milestones, dependencies, and ownership • Drive consistent follow-through on initiatives from conception to completion • Serve as a strategic partner to Product Management, Engineering, Account Management, and Customer Success teams

🎯 Requirements

• 3+ years of experience managing and developing teams • Demonstrated ability to provide clear, balanced, and actionable feedback to direct reports • Strong track record of setting and maintaining high performance standards • Experience developing and implementing team processes and documentation • Excellent communication and interpersonal skills, with ability to build relationships across all levels of the organization • Proven ability to align team objectives with organizational strategy • Experience in product information management, content management, or catalog operations • Strong analytical skills with keen attention to detail and data-driven decision making • Experience managing complex projects from inception to completion • Ability to understand and navigate complex healthcare regulatory requirements • Proficiency in research, analysis, and data manipulation • Knowledge of tools such as Google Workspace suite, Miro, Notion, Zendesk, and Tableau

🏖️ Benefits

• Medical, Dental, and Vision Coverage • 401(k) Retirement Plan • Remote-First Company with the option to work at our office located in New York City • Equity Incentive Plan • Flexible Vacation Policy • Annual Company-Wide Bonus (up to 15%) • Summer Fridays – 5 Fridays Off During Summer (Separate From PTO) • Monthly Internet Stipend • Annual Home Office and Wellness Stipend • Co-Working Space Reimbursement • Annual stipend for education and development