Customer Experience Agent

Job not on LinkedIn

🕒 4 days ago

🗽 New York – Remote

🗽 New York – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Paraco

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1968

At Paraco, our driving force is a commitment to delivering sustainable energy solutions to every homeowner and business we proudly serve. As the preferred propane provider in the Northeast, we are fueled by innovation, reliability, and a dedication to customer satisfaction.

📋 Description

• Handle heavy incoming calls pleasantly and understandingly, focused on achieving customer satisfaction • Use effective listening skills to address and resolve customer issues • Address customer concerns in a calm and professional manner and handle requests and questions appropriately and promptly • Analyze incoming calls and offer proactive solutions based on the information provided • Follow up when necessary • Work in a team-based environment • Engage proactively with clients and employees throughout the organization • Meet call center metrics • Work scheduled days that may include weekend hours

🎯 Requirements

• High school diploma or general education (GED) • 1+ years of heavy inbound call volume customer service or call center experience • Ability to communicate clearly and professionally • Strong work ethic and desire to excel • Punctuality and dependability • Ability to understand documents such as instructional and procedural manuals • Basic computer systems knowledge • Microsoft Office proficiency • 10-key calculator skills • Data entry skills • Bilingual speaking proficiency is a plus but not required

🏖️ Benefits

• Medical, Rx, Vision, and Dental • 401(k) plan with company match • Generous paid time off • Company holidays • Tuition reimbursement • Uniform allocation • Propane discounts • Opportunities for career advancement • Performance incentives, where applicable • Commissions, where applicable • Voluntary time off, where applicable • Team events, where applicable • Professional development opportunities • Overtime may be offered depending on call volume