Customer Service Agent

October 30

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Parcelhero

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Transport

ParcelHero is a logistics company specializing in parcel delivery services. They offer a range of parcel delivery options including UK and international delivery, large parcel delivery, and services for documents and packages. ParcelHero provides a platform for comparing prices and delivery times across various couriers such as DHL, UPS, and FedEx. The company aims to deliver parcels reliably and efficiently, with features like parcel tracking, price comparison, and a user-friendly website.

51 - 200 employees

Founded 2014

🚗 Transport

💰 Private Equity Round on 2021-11

📋 Description

• We’re seeking experienced customer service agents to join our team. • The successful candidate will relish the responsibility and challenge of problem solving and working to deadlines, in a demanding environment that forces you to multitask. • The role is mainly ticket and live help focused, so you should excel in written communication, be committed to going above and beyond to exceed customer expectations and have a good level of diplomacy, when dealing with customer queries and complaints.

🎯 Requirements

• A minimum of 5 years customer services experience, or 3 years experience for an international parcel carrier such as FedEx, UPS, DHL, or DPD. • A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers. • Excellent communication skills, both written and verbal. • Critical thinking and problem solving skills. • A minimum typing speed of 40 wpm. • Fluent English, both written and verbal.